Resident Liaison & Community Engagement Officer

Willmott Dixon; Pill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary based on experience

Profit related bonus

Motor Expenditure Allowance (£4,000)

Salary sacrifice car lease

25 days annual leave + bank holidays +

Sick pay

Maternity leave (26 weeks full pay)

Annual pay reviews

Paternity leave (8 weeks full pay)

Discounted gym memberships

Colleague referral fee up to £3,000

In-house training LMS

Private healthcare and dental care

Cycle to work scheme

Retail and mobile discounts

Job summary

Fortem, a Willmott Dixon Group company delivering social housing refurbishments in Bristol, seeks an experienced Customer Liaison Officer. This permanent onsite role involves engaging residents, delivering clear communications, and acting as the main contact for local communities.

You will manage access arrangements with contractors to keep works on schedule, resolve issues promptly, and maintain accurate records. A full driving licence and proficiency with Microsoft Office are essential.

Qualifications

• Previous experience in a similar role.
• Ability to deal with sensitive situations.
• Resilience and strong negotiation skills.
• Proficiency in Microsoft Office.
• Full driving licence.

Responsibilities

• Lead resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
• This is an onsite role 5 days week.

Skills

Resident engagement

Communication

Negotiation

Microsoft Office

Full driving licence

Job description

Fortem, a Willmott Dixon Group company delivering social housing refurbishments in Bristol, seeks an experienced Customer Liaison Officer. This permanent onsite role involves engaging residents, delivering clear communications, and acting as the main contact for local communities.

You will manage access arrangements with contractors to keep works on schedule, resolve issues promptly, and maintain accurate records. A full driving licence and proficiency with Microsoft Office are essential.