Resident Liaison Officer

United Infrastructure Ltd; Slough; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days holiday

Referral bonus up to £2,000

Shopping portal savings

Supportive culture

Annual training budget

Descripción de la vacante

PiLON, part of United Infrastructure Group, is seeking a proactive Resident Liaison Officer to support refurbishment projects in London, Surrey and surrounding areas. You will manage resident communications, schedule visits and ensure works progress with minimal disruption.

The role emphasizes customer service, problem solving and strong organisational skills, with DBS clearance required and a driver’s licence as essential.

Formación

• Driving licence and access to own vehicle.
• Customer-focused mindset.
• Proficient with Microsoft Office and IT systems.
• Strong problem-solving and complaint-handling skills.
• Excellent verbal and written communication.
• Reliable, punctual and well-organised.
• Able to prioritise, multitask and adapt to deadlines.
• Health & Safety Awareness.

Responsabilidades

• Communicate with residents to organise property visits.
• Regularly visit residents' homes to survey and assess refurbishment needs.
• Be the bridge that minimises disruptions and maintains resident satisfaction.
• Collaborate with the site team to meet agreed timelines.
• Handle complaints patiently and efficiently.
• Keep project trackers updated in line with the programme.

Conocimientos

Driving licence

Customer-focused

Microsoft Office

IT systems

Problem solving

Verbal and written communication

Reliability & organisation

Prioritise & multitask

Herramientas

Microsoft Office

IT systems

Descripción del empleo

Location: London, Surrey and surrounding areas

Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.

We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills.

Your responsibilities will include:

• Communicate with residents to organise property visits
• Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
• Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
• Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
• Handle complaints patiently and efficiently
• Keep project trackers updated in line with the program of works

Do you have what it takes?

• Driving licence and access to your own vehicle (essential)
• A customer-focused mindset
• Comfortable using Microsoft Office and IT systems
• Strong problem-solving and complaint-handling skills
• Excellent verbal and written communication
• Reliable, punctual, and well-organised
• Able to prioritise, multitask, and adapt to changing deadlines
• Health & Safety Awareness

Why work with us?

Here are some of the brilliant benefits you could get as a Resident Liaison Officer:

• 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
• Up to £2,000 reward for successful recommendations as part of our referral scheme
• Significant savings on daily shopping through our benefits portal
• A supportive culture and a great team with exceptional talent and experience
• Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more…

About us:

With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group.

This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers.

We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.

At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes.

Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.

If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.