Resident Liaison Officer

Studio MUSICBOX; Greater Manchester; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Resident Liaison Officer to join their Housing Partnerships team in the North-West. This role is crucial in providing support and information to residents throughout the works programme, ensuring a seamless communication flow between residents, site management, and clients. The ideal candidate will have a strong background in housing or repairs and maintenance, excellent customer service skills, and a proactive approach to problem-solving. Join a supportive environment that values professional development and offers a range of benefits, including flexible working and health care initiatives.

Benefits

Car Allowance

26 Days Holidays

Pension Scheme

Free Parking

Private Health Care

Professional Development & Training Opportunities

Free Wellbeing Initiatives

Flexible Working

Online Retailer Discounts

Qualifications

• Experience as a Resident Liaison Officer or similar role is essential.
• Strong customer service skills and positive attitude towards vulnerable groups.

Responsibilities

• Ensure smooth running of customer liaison operations efficiently.
• Manage company complaint procedures and resident satisfaction processes.
• Organise and attend community meetings to support residents.

Skills

Microsoft Office

Customer Service

Health and Safety Knowledge

Problem-Solving

Education

Experience in Housing or Repairs & Maintenance

Job description

An excellent opportunity has arisen for a Resident Liaison Officer to join our Housing Partnerships team in the North-West. The role will require travel around the South Lakes region and occasional travel to the Bolton office.

The purpose of the role is to provide information and support to residents during the works programme, to liaise with Site Management, operatives and clients and to collate all information as required by the administration team.

Benefits:

Competitive Salary / Car Allowance / 26 Days Holidays / Pension Scheme / Free Parking / Private Health Care / Professional Development & Training Opportunities / Free Wellbeing Initiatives such as eye care vouchers, occupational health, employee assistance programme / Ministry of Fun / Flexible Working / Online Retailer Discounts (Seddon Smartspending)

What you’ll do:

• To ensure the day-to-day smooth running of the customer liaison operation in the most efficient and cost-effective manner
• Proactively recommending improvements in own area of responsibility
• The production of all documents relating to the Liaison Officer and customer service function
• The maintenance and correlation of all records, files and incoming documents that relate to customer liaison and customer service activity
• The management of all company complaint procedures that relate to resident centred activity, the settlement of any resultant claims and the resolution of any resident centred disputes
• Organisation and attendance of public/community meetings
• Give guidance on likely length of disruption and reasonable precautions to be taken by residents
• Primary internal contacts; customer service and liaison officer, customer service team, all site and contract management
• Assist with vulnerable people, those with special needs
• Be present at handover, ensuring resident understanding of new fixtures and fittings
• Provide manuals, instructions where applicable, as well as contact
• Undertake resident satisfaction processes
• To ensure that Seddon and its subcontractors are working professionally and respecting the residents in whose homes they are and to report to site management any occasions where this is not the case

Have you got what it takes:

• Excellent knowledge of Microsoft Office
• Knowledge of site administration and health and safety in occupied homes
• Experience as either an RLO or in a similar role
• The ideal candidate will have come from a housing / repairs & maintenance background
• The ability to pick up bespoke systems with ease
• Strong customer service skills
• Positive attitude towards people with special needs and minority groups
• Full UK driving licence