Resident Liaison Officer

The Oyster Partnership; Croydon; On-site; GBP 26,000 - 38,000; Full time

Job summary

The Oyster Partnership is seeking an experienced Resident Liaison Officer to join a busy social housing repairs team on a 6-month temporary contract in South London.

As the main point of contact for residents, you will manage damp & mould, disrepair cases and co-ordinate inspections, access and follow-on works with contractors and surveyors.

You should have strong liaison skills, knowledge of Awaab’s Law and housing compliance, and the ability to handle sensitive enquiries with diplomacy.

Qualifications

• Experience in social housing repairs.
• Experience in reactive repairs, damp & mould and disrepair.
• Strong communication and IT skills.

Responsibilities

• Act as the main point of contact for residents throughout repairs and remedial works.
• Manage damp & mould and disrepair cases, ensuring works progress within required timescales.
• Liaise with residents, surveyors, contractors and internal repairs teams.
• Coordinate inspections, appointments, access and follow-on works.
• Monitor higher-risk cases and escalate concerns appropriately.
• Maintain accurate case notes and repair records.
• Deal with sensitive resident enquiries, complaints and escalations.
• Attend properties/site visits where required.

Skills

Resident liaison

Disrepair handling

Contractor liaison

Housing compliance knowledge

Job description

Resident Liaison Officer – Reactive Repairs

6-month temporary contract | Full-time | South London

We are looking for an experienced Resident Liaison Officer to join a busy housing repairs team on an initial 6-month temporary contract.

This is a reactive repairs role, with a particular focus on damp & mould, disrepair and Awaab’s Law compliance.

Key responsibilities

• Act as the main point of contact for residents throughout repairs and remedial works.
• Manage damp & mould and disrepair cases, ensuring works progress within required timescales.
• Liaise with residents, surveyors, contractors and internal repairs teams.
• Coordinate inspections, appointments, access and follow-on works.
• Monitor higher-risk cases and escalates concerns appropriately.
• Maintain accurate case notes and repair records.
• Deal with sensitive resident enquiries, complaints and escalations.
• Attend properties/site visits where required.

What we're looking for

• Previous experience within social housing repairs.
• Experience in reactive repairs, damp & mould and/or disrepair.
• Strong resident/customer liaison skills.
• Knowledge of Awaab’s Law, HHSRS and housing compliance would be highly advantageous.
• Confident managing your own caseload and working with contractors and surveyors.
• Strong communication, organisation and IT skills.

This would suit an experienced RLO, Repairs Officer, Disrepair Officer or Damp & Mould Officer who is available to start at short notice.