Resident-Focused Housing & Tenancy Officer

"Stevenage Borough Council"; Stevenage; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Job share opportunities

Annual leave 25 days

Learning and development opportunities

Employee Assistance Programme

Season ticket loans

Cycle to Work scheme

Job summary

Stevenage Borough Council is seeking a Housing Officer in Stevenage to manage housing services for a defined area. You will lead frontline housing management, ensure sustainable tenancies and high resident satisfaction, and act as a visible presence on estates while advising on housing matters.

The role requires knowledge of housing management, ability to interpret legislation, and strong organisational skills to work in a fast-paced customer service environment. DBS clearance may be required.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to interpret legislation into clear guidelines.
• Well-organised with good attention to detail.

Responsibilities

• Lead housing services delivery for a specific area of the borough.
• Drive transformation and continuous improvement of frontline housing management.
• Ensure sustainable tenancies and communities and high resident satisfaction.
• Provide proactive, customer-focused housing management and reports on housing matters.
• Present on estates and advise on housing management issues.

Skills

Customer service

Attention to detail

Organisation

Education

Housing management knowledge

Job description

Stevenage Borough Council is seeking a Housing Officer in Stevenage to manage housing services for a defined area. You will lead frontline housing management, ensure sustainable tenancies and high resident satisfaction, and act as a visible presence on estates while advising on housing matters.

The role requires knowledge of housing management, ability to interpret legislation, and strong organisational skills to work in a fast-paced customer service environment. DBS clearance may be required.