Resident-Focused Credit Controller – Social Housing (Hybrid)

Confidential

Greater London

Hybrid

GBP 26.000 - 34.000

Vollzeit

Vor 7 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Hybrid working

Enhanced pension

Learning and development opportunities

Life assurance

Additional annual leave

Retail discounts

Season ticket loans

Cycle to Work Scheme

Zusammenfassung

Confidential in Greater London is seeking a Credit Controller on a 6-month fixed-term contract to support income management for a housing/real estate client. You will handle rent and service charge queries, advise residents on payment options, and maintain accurate case records to support arrears prevention.

Hybrid role with 2 days in the office. The ideal candidate has real estate or housing experience, strong customer service, confident communication, and a calm, empathetic approach.

Qualifikationen

Real Estate or Housing experience.
Good customer service experience.
Confident communication.
Calm, empathetic approach.

Aufgaben

Act as the first point of contact for rent and service charge enquiries.
Support residents with payment options and affordable repayment arrangements.
Monitor accounts and take early action where arrears arise.
Process payments and maintain accurate, up-to-date case records.
Issue reminders and follow up outstanding balances professionally.
Refer residents to specialist financial or support services when appropriate.

Kenntnisse

Real Estate experience

Housing experience

Customer service experience

Confident communication

Calm empathetic approach

Jobbeschreibung