Hybrid: Social Housing Credit Controller (6M)

Trident International; Greater London; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Hybrid working (2 days in the office)

Enhanced pension scheme

Learning and development opportunities

Life assurance

Additional annual leave

Season ticket loans

Cycle to Work Scheme

Job summary

Trident International in Central London is seeking a Credit Controller on a six-month contract to support an income management service for residents. You will handle rent and service charge queries, assist with payment options, and maintain accurate case records.

The role requires a calm, empathetic manner and strong communication skills; hybrid work is offered with two days in the office, plus employee benefits and flexible learning opportunities.

Qualifications

• Confident communication.
• Calm, empathetic approach.

Responsibilities

• Act as the first point of contact for rent and service charge enquiries.
• Support residents with payment options and affordable repayment arrangements.
• Monitor accounts and take early action where arrears arise.
• Process payments and maintain accurate, up-to-date case records.
• Issue reminders and follow up outstanding balances professionally.
• Refer residents to specialist financial or support services when appropriate.

Skills

Confident communication

Job description

Trident International in Central London is seeking a Credit Controller on a six-month contract to support an income management service for residents. You will handle rent and service charge queries, assist with payment options, and maintain accurate case records.

The role requires a calm, empathetic manner and strong communication skills; hybrid work is offered with two days in the office, plus employee benefits and flexible learning opportunities.