Resident Experience Team Member (Days)

Found; Manchester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave increasing withem

Pension Scheme

Life Assurance

Voluntary benefits including gym

Paid voluntary work

Job summary

Found is seeking a Resident Experience Team Member for day shifts at Victoria Riverside, Red Bank in Manchester. You will deliver exceptional customer service, support with community events, and handle residents' inquiries to foster a welcoming living environment.

The role requires a proactive, autonomous team player with strong communication skills, ready to coordinate maintenance, uphold safety standards, and contribute to a positive brand reputation through resident interactions.

Qualifications

• Experience delivering customer service in a residential or hospitality setting.
• Strong communication and interpersonal skills with residents and stakeholders.
• Ability to work autonomously and as part of a team in a fast-paced environment.

Responsibilities

• Handle complaints, feedback, and queries to ensure resident satisfaction.
• Support planning and delivery of community events.
• Maintain property standards through checks and coordination of maintenance.
• Assist with onsite events and brand initiatives to enhance resident experience.
• Coordinate paperwork, records, and adhere to health and safety guidelines.
• Represent the brand professionally in resident interactions and reviews.

Skills

Customer service

Communication skills

Team player

Autonomy / initiative

Proactive approach

Conflict resolution

Job description

Resident Experience Team Member - Days

Location:

Victoria Riverside, Red Bank - M4 2AD

Hours:

37 hours a week on average

Shifts:

Starting from either 6:30am, 9am, 11am, 3pm - latest finish 9:30pm

The Company:

Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If that sounds like your thing, keep reading.

We’re actually pretty special… Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience‑led living, sweating the small stuff so that every customer interaction adds value.

Why? Above all else, for experience.

The Role:

We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.

• Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
• Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
• Property Standards: Maintain a clean, safe, and well‑presented property through regular checks and hands‑on support.
• Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
• Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
• Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
• Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
• Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.

What we're looking for:

Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we wanna’ see in you.

• Able to work with autonomy and demonstrate initiative
• An inspiring team player
• Bring and champion market best practice
• Up for change and can adapt easily
• Thrives in a fast‑paced environment
• Confident and proactive approach
• The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
• An ethos of continuous improvement

What's in it for You:

As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.

• Competitive salary
• 25 days annual leave increasing with employment
• Pension Scheme
• Life Assurance
• Voluntary benefits including gym membership discounts and cycle to work
• Paid voluntary work

Equal Opportunities

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.