Resident Experience & Support Officer

Conwy County Borough Council; Wales; On-site; GBP 21,000 - 32,000; Full time

Job summary

Conwy County Borough Council is seeking a self-motivated individual to join the Environment, Roads and Facilities department to deliver a first-class customer service experience for residents and visitors. You will be the first point of contact for customer enquiries, provide accurate advice, listen with empathy, and work closely with colleagues to meet daily team goals.

The role offers an inclusive local government environment with opportunities to develop communication skills and contribute to

Qualifications

• Customer service experience or aptitude for helping others.
• Clear and courteous communication across diverse audiences.
• Ability to listen actively and respond with understanding.

Responsibilities

• Provide accurate, meaningful and consistent advice to customers.
• Listen patiently and demonstrate empathy with the customer's situation and convey a genuine desire to help.
• Serve as the first point of contact for all customer enquiries.
• Collaborate with team members daily to reach goals and support colleagues.

Skills

Customer service

Communication

Empathy

Job description

Conwy County Borough Council is seeking a self-motivated individual to join the Environment, Roads and Facilities department to deliver a first-class customer service experience for residents and visitors. You will be the first point of contact for customer enquiries, provide accurate advice, listen with empathy, and work closely with colleagues to meet daily team goals.

The role offers an inclusive local government environment with opportunities to develop communication skills and contribute to