Customer Service Coordinator

Wates Smartspace; London Borough of Croydon; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Career Development & Progression

Ongoing Training & Professional Dev’t

Employee Assistance Programme

Pension Scheme

Generous Annual Leave

Supportive Team Culture

Résumé du poste

Wates Property Services in Croydon is seeking a Customer Service Coordinator to support residents living in social housing. You will be the main point of contact, handle enquiries and repair updates, and collaborate with planners and contractors to resolve issues quickly.

The role emphasizes empathetic communication, accurate record-keeping, and delivering a first-class customer experience across contracts. If you enjoy helping people and solving problems, apply now.

Responsabilités

• Be the first point of contact for residents and customers
• Manage enquiries, repairs updates and complaints professionally and empathetically
• Work closely with planners, supervisors, operatives and subcontractors to ensure issues are resolved quickly
• Keep residents informed every step of the way
• Maintain accurate records and update internal systems
• Support customer satisfaction and service improvement initiatives
• Help us deliver an outstanding experience across our social housing contracts
• Build strong relationships with residents, colleagues and clients alike

Description du poste

Customer Service Coordinator

Croydon | Wates Property Services | Full-Time, Permanent

Be the Difference Behind Great Customer Service

At Wates Property Services, we're passionate about improving homes and communities across the UK. We're looking for an enthusiastic and customer-focused Customer Service Coordinator to join our Croydon team and play a vital role in supporting residents living in social housing.

This is more than just a customer service role. You'll be the person residents turn to when they need support, helping to resolve issues, coordinate repairs, and ensure every customer receives a first-class experience.

If you're a natural communicator who loves solving problems and making a genuine difference, we'd love to hear from you.

What You'll Be Doing

• Be the first point of contact for residents and customers


• Manage enquiries, repairs updates and complaints professionally and empathetically


• Work closely with planners, supervisors, operatives and subcontractors to ensure issues are resolved quickly


• Keep residents informed every step of the way


• Maintain accurate records and update internal systems


• Support customer satisfaction and service improvement initiatives


• Help us deliver an outstanding experience across our social housing contracts


• Build strong relationships with residents, colleagues and clients alike

What We're Looking For

• Loves helping people and goes the extra mile for customers


• Can remain calm and professional when dealing with challenging situations


• Has excellent communication and organisational skills


• Enjoys working in a fast-paced environment


• Is confident using IT systems and Microsoft Office


• Takes pride in delivering exceptional customer service

We'd Especially Like To Hear From You If You Have:

• Customer Service, Contact Centre or Housing experience


• Social Housing or Property Services experience


• Complaints handling experience


• Repairs and Maintenance knowledge


• Experience working with scheduling or CRM systems


• Knowledge of Awaab's Law, damp and mould processes, or customer care within housing services

Why Join Wates Property Services?

At WPS, our people are at the heart of everything we do. When you join us, you'll become part of a supportive and inclusive team that genuinely cares about delivering excellent outcomes for residents and communities.

We Offer:

• Competitive Salary


• Career Development & Progression Opportunities


• Ongoing Training & Professional Development


• Employee Assistance Programme


• Pension Scheme


• Generous Annual Leave


• Supportive Team Culture


• The Opportunity to Make a Real Difference in Local Communities

Ready toJoin Us?

If you're passionate about customer service, enjoy building positive relationships and want to play a key role in improving residents' experiences, we'd love to hear from you.

Ourcommitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]