Accommodation Manager

FPMR Ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Employee Assistance Programme

Additional employee benefits

Job summary

FPMR Ltd is seeking a proactive Accommodation Manager to oversee a modern, fully occupied student accommodation scheme in West London. You will own the site, lead a small on‑site team, and ensure an outstanding resident experience with high standards of service and presentation.

You will work closely with residents, contractors and stakeholders to manage day‑to‑day operations, occupancy, and compliance while driving value and a positive living environment.

Qualifications

• Experience in residential, PBSA, BTR, hospitality or similar customer‑facing environments.
• Experience leading teams and managing contractors.
• Strong customer service and stakeholder management skills.
• Highly organised with ability to manage multiple priorities.
• Confident working independently and making on‑site decisions.
• Commercial awareness with understanding of occupancy and resident satisfaction.

Responsibilities

• Manage the day‑to‑day operation of a student accommodation scheme
• Lead and support a close‑knit on‑site team
• Deliver an excellent resident experience and respond to queries
• Drive occupancy through property viewings and strong customer service
• Build relationships with residents, universities, contractors, and stakeholders
• Monitor occupancy, arrears, customer satisfaction, and compliance performance
• Coordinate maintenance works and ensure the property is safe, compliant, and well‑presented

Skills

Team leadership

Customer service

Stakeholder management

Organisational skills

Job description

Our client is seeking a proactive and hands-on Accommodation Manager to take ownership of a modern, fully occupied student accommodation scheme in West London.

Working closely with residents, contractors, and a small on-site team, you will oversee the day-to-day operation of the property, ensuring an excellent resident experience while maintaining high standards across customer service, compliance, occupancy, and presentation.

This is an excellent opportunity for someone who enjoys autonomy and wants to make a real impact within a growing student accommodation business. You'll have the chance to take ownership of your site, lead a close-knit team, and help create a positive living environment for residents.

Key Responsibilities

• Manage the day-to-day operation of a student accommodation scheme
• Lead and support a close-knit on-site team
• Deliver an excellent resident experience and respond to queries effectively
• Drive occupancy through property viewings and strong customer service
• Build relationships with residents, universities, contractors, and stakeholders
• Monitor occupancy, arrears, customer satisfaction, and compliance performance
• Coordinate maintenance works and ensure the property is safe, compliant, and well-presented

Your Requirements

• Experience within residential, PBSA, BTR, hospitality, or a similar customer-focused environment
• Experience leading teams and managing contractors
• Strong customer service and stakeholder management skills
• Highly organised with the ability to manage multiple priorities
• Confident working independently and making decisions on site
• Commercial awareness with an understanding of occupancy and resident satisfaction
• Positive, proactive, and solutions-focused approach

What's On Offer

• Autonomy to run your own site and make a genuine impact on the resident experience
• Supportive and growing business with an expanding UK portfolio
• Monday to Friday working pattern with excellent work-life balance
• 25 days annual leave plus bank holidays
• Employee Assistance Programme and additional employee benefits
• Excellent opportunity for progression within a growing PBSA operator