Resident Experience Liaison Lead (Maintenance Projects)

Wates Smartspace; Dartford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Car allowance

Salary package discussed at screening

Job summary

Wates Smartspace is seeking an experienced Resident Liaison Officer on a 6-month fixed-term contract for a planned maintenance project in the Dartford area. You will act as the key link between residents, site teams and project stakeholders, ensuring clear communication and a positive resident experience.

You will build relationships, inform residents of timelines and access needs, conduct consultations, and support vulnerable residents while maintaining accurate records and coordinating with

Qualifications

• Previous experience as a Resident Liaison Officer or similar in housing or planned maintenance.
• Strong communication and interpersonal skills with residents from diverse backgrounds.
• Experience handling customer complaints and resolving issues promptly.
• Understanding of social housing and refurbishment programmes.
• Excellent organisation and attention to detail.

Responsibilities

• Act as main contact for residents before, during, and after planned works.
• Maintain positive relationships with tenants, client representatives, and site teams.
• Inform residents about timelines, access, and schedule changes.
• Conduct resident consultations and satisfaction surveys.
• Manage resident concerns and enquiries in a professional manner.
• Support vulnerable residents by identifying needs and coordinating assistance.
• Record resident interactions and project communications accurately.
• Assist in organising resident meetings and community sessions.
• Monitor resident satisfaction and provide feedback for improvement.

Skills

Communication

Interpersonal

Customer Service

Housing Knowledge

Organisational Skills

MS Office

Driving Licence

Tools

MS Office

Job description

Wates Smartspace is seeking an experienced Resident Liaison Officer on a 6-month fixed-term contract for a planned maintenance project in the Dartford area. You will act as the key link between residents, site teams and project stakeholders, ensuring clear communication and a positive resident experience.

You will build relationships, inform residents of timelines and access needs, conduct consultations, and support vulnerable residents while maintaining accurate records and coordinating with