Resident Experience Lead – Property Front Desk & Admin

Integro Partners Ltd; Woodford; On-site; GBP 25,000 - 31,000; Full time

Job summary

Integro Partners Ltd. is seeking a Front of House Property Administrator in Bristol to ensure residents receive exceptional service while the building is maintained to high standards.

The role is permanent with a competitive salary and benefits package. You will be the face of the property, coordinating meet and greet, reception duties, and lettings viewings while supporting maintenance and tenancy management.

Qualifications

• Proven ability to deliver excellent customer service to residents and colleagues.
• Strong written and verbal communication skills.
• Qualifications in property management or customer service are advantageous and show a track record of achieving targets.

Responsibilities

• Be the face of the property, delivering exceptional customer service and building strong relationships with residents.
• Contribute to the efficient management and maintenance of the property, working with cross-functional teams.
• Embrace new challenges and opportunities, showcasing creativity and problem‑solving to deliver outcomes for residents and the community.
• Deliver the company's customer service strategy and standards, driving resident satisfaction.
• Carry out front‑line services including meet and greet, reception duties, parcel handling, inspections, and lettings viewings.
• Support high‑quality services across front and back‑of‑house functions, amenity space management, voids and unit management, tenancy, and income management.
• Encourage and support resident engagement, promoting positive relationships with residents and external partners.
• Demonstrate a strong understanding of on‑site health and safety requirements and implement them effectively.

Skills

Customer service

Communication

Property management knowledge

Target achievement

Education

Property management qualification

Customer service qualification

Job description

Integro Partners Ltd. is seeking a Front of House Property Administrator in Bristol to ensure residents receive exceptional service while the building is maintained to high standards.

The role is permanent with a competitive salary and benefits package. You will be the face of the property, coordinating meet and greet, reception duties, and lettings viewings while supporting maintenance and tenancy management.