Income Administrator - West Midlands, UK

Housing 21; West Midlands; Teletrabalho; GBP 30 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Blue Light Card

Holiday trade

Volunteer days

Sick pay

Maternity pay

Nine-day fortnight

Resumo da oferta

Housing 21 is seeking an Income Administrator to manage payments for rents and service charges from a home-based location in the West Midlands. The role includes handling direct debits, housing benefits entitlements (HB/UC), and tenancy-related payments, with fortnightly visits to Head Office when required for training and business needs.

The position offers a salary of £33,495 per annum, 35 hours per week, and a nine-day fortnight schedule. A cover letter is required along with your CV.

Qualificações

• Experience in a fast-paced, high-volume environment with excellence in customer service.
• Experience working in the housing sector.
• Knowledge of benefits systems—HB and UC.
• Demonstrated confidentiality and data protection awareness.
• Experience with complex systems with multiple interfaces.

Responsabilidades

• Process payments for rents and service charges accurately and timely.
• Manage tenant direct debits, housing benefit entitlements, and contributions.
• Handle rent transfers, refunds, and payment queries; set up tenancy amendments.
• Oversee former tenant arrears and overpayments; maintain UC portal.
• Provide legal administration support and raise sublet invoices as needed.
• Collaborate with operational teams to deliver a seamless customer service.

Conhecimentos

Customer service

Housing sector experience

HB/UC benefits knowledge

Data protection

Confidentiality

Complex systems interfaces

Descrição da oferta de emprego

Income Administrator - West Midlands, UK

Employer:

Housing 21

Location:

West Midlands, UK, NO CODE

Pay:

£33,495 to £33,495 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

18/10/2026

About this job

Income Administrator Location: Home Based, Birmingham Salary: £33,495 per annum Hours: 35 hours per week Shift Pattern: Home based with requirement to travel to Head Office fortnightly as per business need and also for training purposes.

Please note that as well as your CV we also require you to submit a cover letter for this role.

The role As part of this varied role, you'll take ownership of the accurate, complete and timely processing of payments relating to rents and service charges.

You'll manage tenant direct debits, housing benefit entitlements and contributions, rent transfers, refunds and payment queries, alongside tenancy set-ups and amendments.

You'll also oversee former tenant arrears and overpayments, maintain the Universal Credit portal, provide legal administration support and raise sublet invoices.

Working closely with operational teams and other stakeholders, you'll help ensure every customer receives a seamless, accountable and customer-focused service.

Where appropriate, you'll connect customers with operational colleagues, supporting our devolved "My court

Curious to know more?

If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We'd love to meet you!

What we're looking for The essential requirements for the role include:

• Experience working in a fast paced, high-volume environment and delivery of excellent customer service
• Has experience of working in the housing sector
• Has working knowledge of the benefits system- HB and UC
• Track record of delivering services to meet customers' needs
• Confidentiality and data protection legislation
• Experience working with complex systems solutions with numerous interfaces from feeder systems Why us?

We support our employees to do what they do best, whether that is through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week.

Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of basic disclosure check.