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GoodPeople; Stevenage; On-site; GBP 30,000 - 34,000; Full time

Job summary

GoodPeople is seeking a Resident Liaison Officer to support planned works across Stevenage and surrounding areas. The role involves communicating with residents, arranging access, and working closely with site and project teams.

The ideal candidate will have proven experience in resident liaison, housing, planned maintenance, refurbishment or construction, and a full UK driving licence. This site-based role includes occasional travel and meetings at the office as required.

Qualifications

• Experience in resident liaison, housing, planned maintenance, refurbishment or construction.
• Strong communication skills and confidence dealing with residents.
• Ability to manage issues independently.

Responsibilities

• Act as a key point of contact for residents throughout planned works.
• Keep residents informed about upcoming works, timescales, access requirements and potential disruption.
• Carry out resident visits and maintain regular communication throughout projects.
• Arrange access to properties for contractors and site teams.
• Respond to resident enquiries, concerns and complaints promptly and professionally.
• Build positive relationships with residents and project stakeholders.
• Identify and appropriately support vulnerable residents.
• Liaise with Site Managers, Project Managers, contractors and other stakeholders to resolve issues.
• Maintain accurate records of resident contact, visits, access arrangements and outstanding issues.
• Attend site, resident and project meetings as required.
• Experience working in a customer-facing role involving regular communication with members of the public, customers or residents.
• Excellent communication and interpersonal skills.
• Confident dealing with enquiries, concerns and potentially difficult situations.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage your own workload.
• Ability to build positive relationships with residents, contractors and colleagues.
• Willingness to travel across Stevenage and the surrounding area as required.
• Experience within social housing, housing associations or local authority environments.
• Experience working on planned maintenance, refurbishment, repairs, retrofit or construction projects.
• Experience supporting vulnerable residents.
• Knowledge of construction or property maintenance processes.
• Full UK driving licence.

Skills

Resident liaison

Housing

Planned maintenance

Refurbishment

Construction

Communication skills

Job description

Salary: £30,000 - £34,000 per annum, depending on experience

Contract: Permanent

Working Pattern: Site-based, with office attendance for meetings as required

At the

Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.

We are looking for a

Resident Liaison Officer to support planned works across Stevenage and the surrounding area. The role involves working directly with residents throughout works programmes, keeping them informed, arranging access, responding to concerns and working closely with site and project teams.

The ideal candidate will have previous experience in

resident liaison, housing, planned maintenance, refurbishment or construction. Candidates from other customer-facing backgrounds may also be considered where they can demonstrate strong communication skills, confidence dealing with residents and the ability to manage issues independently.

Important to Know

• Covering planned works across Stevenage and the surrounding area.
• Office attendance is required for meetings, rather than on a daily basis.
• The role involves regular travel across the local area.
• Strong resident engagement and communication skills are important.
• Experience in Resident Liaison, housing, planned works, refurbishment or construction is highly desirable.
• Candidates from other customer-facing backgrounds may be considered where they have the right transferable skills.

Key Responsibilities

• Act as a key point of contact for residents throughout planned works.
• Keep residents informed about upcoming works, timescales, access requirements and potential disruption.
• Carry out resident visits and maintain regular communication throughout projects.
• Arrange access to properties for contractors and site teams.
• Respond to resident enquiries, concerns and complaints promptly and professionally.
• Build positive relationships with residents and project stakeholders.
• Identify and appropriately support vulnerable residents.
• Liaise with Site Managers, Project Managers, contractors and other stakeholders to resolve issues.
• Maintain accurate records of resident contact, visits, access arrangements and outstanding issues.
• Attend site, resident and project meetings as required.
• Experience working in a customer-facing role involving regular communication with members of the public, customers or residents.
• Excellent communication and interpersonal skills.
• Confident dealing with enquiries, concerns and potentially difficult situations.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage your own workload.
• Ability to build positive relationships with residents, contractors and colleagues.
• Willingness to travel across Stevenage and the surrounding area as required.
• Experience within social housing, housing associations or local authority environments.
• Experience working on planned maintenance, refurbishment, repairs, retrofit or construction projects.
• Experience supporting vulnerable residents.
• Knowledge of construction or property maintenance processes.
• Full UK driving licence.

What We Offer

• Site-based role covering Stevenage and the surrounding area.
• Office attendance for meetings rather than daily office working.
• Opportunity to develop your career within construction, housing and planned works.