Resident Engagement Officer

Wiltshire Council; Salisbury; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Wiltshire Council in Salisbury is seeking a Resident Engagement Officer to implement the resident engagement strategy, support tenants and encourage involvement to improve services.

You will recruit, train and monitor tenant volunteers, lead participation efforts in your area and run meetings/drop‑in sessions, including occasional evenings to support Housing Management events.

Qualifications

• Experience in resident engagement and community development.
• Ability to co-ordinate projects and meetings to deadlines.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Recruit, train and monitor tenant volunteers for projects.
• Promote resident participation and maintain an Involvement Register.
• Lead community meetings and drop‑in sessions, including occasional evenings.

Skills

Resident engagement

Community development

Co-ordinate projects

Communication skills

Education

HNC / NVQ4 or CIH qualification

Job description

Salary: £32,578 - £34,811 per annum

Hours per week: 37 hours

Interview date: Week Commencing 23 November 2026

An exciting opportunity is available for an enthusiastic, professional team player to join the Housing Operations team as a Resident Engagement Officer.
As a Resident Engagement Officer you will play an essential role in implementing the resident engagement strategy, engaging with and supporting tenants, encouraging their involvement to bring about change in the services provided.

Your responsibilities will include recruiting, training and monitoring tenant volunteers for various projects, innovating creative new ways to engage with residents, leading your designated area in promoting mechanisms for resident participation; including keeping an Involvement Register, and holding meetings and drop‑in sessions out in the community.

This role does at times require occasional evening and weekend working for Housing Management and Partnership events, so some flexibility is essential.

Our ideal candidate will hold either a HNC / NVQ4 in a related field or a Chartered Institute of Housing (CIH) qualification or be able to demonstrate equivalent experience in the field. Specialist knowledge of resident engagement, community development, regulatory standards and statutory frameworks in relation to resident engagement, will be essential. You should possess excellent communication skills, with proven ability to co‑ordinate projects and meetings and you should be able to work to deadlines whilst delivering to a high standard.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Jamie Peters, Housing Income Manager, [e-mail]

Application criteria

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.