Resident Engagement Officer

Adecco; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Adecco are recruiting for a Resident Engagement Officer to join a Local Authority in Barking. The role focuses on engaging residents, building strong community relationships and shaping housing services through meaningful tenant involvement.

You will deliver a responsive engagement programme across the council's housing stock, organise meetings and events, and promote active participation with residents, housing colleagues and stakeholder groups.

Qualifications

• Experience delivering community or resident engagement activities.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication.
• Knowledge of effective community engagement techniques.
• Experience organising meetings, events, consultations or public engagement activities.
• Strong problem-solving and conflict resolution abilities.
• Excellent IT skills, including database management and digital engagement tools.

Responsibilities

• Deliver a programme of resident engagement activities across housing services.
• Organise and facilitate resident meetings, consultations, forums, surveys and community events.
• Support and develop Tenant and Resident Associations and the Tenant Scrutiny Panel.
• Promote participation and identify innovative ways to increase resident involvement.
• Gather, analyse and report on resident feedback and satisfaction levels.
• Coordinate engagement activities with housing, resident safety and customer service teams.
• Produce accessible communications, including leaflets, FAQs, digital content and surveys.
• Support digital inclusion initiatives and ensure engagement opportunities remain accessible to all residents.
• Monitor participation levels and maintain accurate engagement records and databases.
• Attend meetings and engagement events, including occasional evenings and weekends where required.

Skills

Community engagement

Stakeholder management

Communication skills

Event organization

Problem solving

IT skills / databases

Customer service

Digital engagement tools

Housing sector knowledge

Regulator standards knowledge

Job description

Resident Engagement Officer

Adecco are pleased to be recruiting for a Resident Engagement Officer to join a Local Authority in Barking. This is an exciting opportunity for an experienced engagement professional who is passionate about working with residents, building strong community relationships, and helping shape housing services through meaningful tenant involvement. Based within Housing Services, you will play a key role in ensuring residents' voices are heard and acted upon.

Contract Details

• Position: Resident Engagement Officer
• Contract: Temporary for 3 months
• Location: Barking
• Pay Rate: £23.28 per hour PAYE or £30.39 per hour Umbrella
• Hours: Full-time

About the Role

As a Resident Engagement Officer, you will support the delivery of a responsive and dynamic resident engagement programme across the council's housing stock. You will organise and facilitate consultations, events, resident meetings, surveys and engagement campaigns, ensuring residents have opportunities to influence service delivery and improvements. You will also work alongside housing colleagues, residents and stakeholder groups to promote active participation and strengthen relationships within the community.

Key Responsibilities

• Deliver a programme of resident engagement activities across housing services.
• Organise and facilitate resident meetings, consultations, forums, surveys and community events.
• Support and develop Tenant and Resident Associations and the Tenant Scrutiny Panel.
• Promote participation and identify innovative ways to increase resident involvement.
• Gather, analyse and report on resident feedback and satisfaction levels.
• Coordinate engagement activities with housing, resident safety and customer service teams.
• Produce accessible communications, including leaflets, FAQs, digital content and surveys.
• Support digital inclusion initiatives and ensure engagement opportunities remain accessible to all residents.
• Monitor participation levels and maintain accurate engagement records and databases.
• Attend meetings and engagement events, including occasional evenings and weekends where required.

About You

We are looking for candidates who can demonstrate:

• Experience delivering community or resident engagement activities.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication skills.
• Knowledge of effective community engagement techniques and best practices.
• Experience organising meetings, events, consultations or public engagement activities.
• Strong problem-solving and conflict resolution abilities.
• Excellent IT skills, including database management and digital engagement tools.
• A commitment to delivering outstanding customer service.
• Knowledge of housing services and the social housing sector would be advantageous.
• Understanding of the Regulator of Social Housing's Transparency, Influence and Accountability Consumer Standard is desirable.

Why Apply?

This is a fantastic opportunity to make a genuine impact on local communities by helping shape housing services and ensuring residents have a strong voice in the decisions that affect them. You will join a dedicated team committed to improving customer experiences and driving positive change across housing services.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.