Housing Resident Engagement Specialist

Adecco; Greater London; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Adecco are recruiting for a Resident Engagement Officer to join a Local Authority in Barking. The role focuses on engaging residents, building strong community relationships and shaping housing services through meaningful tenant involvement.

You will deliver a responsive engagement programme across the council's housing stock, organise meetings and events, and promote active participation with residents, housing colleagues and stakeholder groups.

Formación

• Experience delivering community or resident engagement activities.
• Strong stakeholder management and relationship-building skills.
• Excellent written and verbal communication.
• Knowledge of effective community engagement techniques.
• Experience organising meetings, events, consultations or public engagement activities.
• Strong problem-solving and conflict resolution abilities.
• Excellent IT skills, including database management and digital engagement tools.

Responsabilidades

• Deliver a programme of resident engagement activities across housing services.
• Organise and facilitate resident meetings, consultations, forums, surveys and community events.
• Support and develop Tenant and Resident Associations and the Tenant Scrutiny Panel.
• Promote participation and identify innovative ways to increase resident involvement.
• Gather, analyse and report on resident feedback and satisfaction levels.
• Coordinate engagement activities with housing, resident safety and customer service teams.
• Produce accessible communications, including leaflets, FAQs, digital content and surveys.
• Support digital inclusion initiatives and ensure engagement opportunities remain accessible to all residents.
• Monitor participation levels and maintain accurate engagement records and databases.
• Attend meetings and engagement events, including occasional evenings and weekends where required.

Conocimientos

Community engagement

Stakeholder management

Communication skills

Event organization

Problem solving

IT skills / databases

Customer service

Digital engagement tools

Housing sector knowledge

Regulator standards knowledge

Descripción del empleo

Adecco are recruiting for a Resident Engagement Officer to join a Local Authority in Barking. The role focuses on engaging residents, building strong community relationships and shaping housing services through meaningful tenant involvement.

You will deliver a responsive engagement programme across the council's housing stock, organise meetings and events, and promote active participation with residents, housing colleagues and stakeholder groups.