Resident Engagement Manager

CIH International Housing Group; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading housing provider is seeking a Resident Engagement Manager to enhance resident involvement and ensure their voices shape policies and services. This permanent, full-time role in London offers a hybrid working style and focuses on fostering collaboration and positive outcomes for residents.

Qualifications

• Experience in resident engagement and communications.
• Proven track record in managing and motivating teams.
• Excellent oral and written communication skills.

Responsibilities

• Support development and delivery of resident engagement strategies.
• Lead co-creation resident engagement design work and projects.
• Ensure resident voices influence policies and services.

Skills

Resident engagement

Communication

Creativity

Problem solving

Team management

Relationship building

Education

Degree or equivalent

Tools

Microsoft Office

Job description

Job Description

About the role

We have an exciting opportunity for a Resident Engagement Manager to join the Guinness Team. This is a permanent, full-time vacancy based in our London, Euston Road office. We are currently working to a hybrid working style.

The overall purpose of the role is to support the development and delivery of strategies to grow resident engagement and resident voice at Guinness, putting residents at the heart of decision making. To lead the business to embed meaningful, outcome focussed resident involvement. By championing a culture of collaboration, you will ensure that resident voices influence policies, projects, and services, creating positive and sustainable outcomes.

What we're looking for

We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker, and relationship builder with a willingness to go the extra mile to get the job done.

You'll be able to demonstrate:

Essential:

• Experience of resident engagement and resident communications.
• Creativity to problem solve and adapt strategies to meet new challenges.
• Experience of setting up and running programme governance structures and control processes.
• Proven track record of delivering high levels of sustained customer satisfaction and consistently achieving business goals.
• Experience of matrix working cross-functionally leading co-creation resident engagement design work and projects.
• Proven track record in leading, managing, motivating, developing, and coaching teams.
• Excellent oral and written communications.
• Excellent knowledge of Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.
• Demonstrate the Guinness Behaviours.
• Demonstrate the Guinness Leadership and Management Standard.

Desirable:

• Relevant marketing experience in social media.
• Event management experience.
• Clear understanding of project management.
• Knowledge of a recognised project and programme management methodology.

Qualifications

Essential:

• Educated to Level 6 (Degree or equivalent) or higher.

Desirable:

• Relevant professional qualification.

If you're interested in finding out more about the key responsibilities of the role, please review the role profile.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business, and to be a great place to work. Because everything we do is about our customers, our communities, and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.