Head of Resident Engagement (Full Time)

New Start; Greater London; Híbrido; GBP 84.000 - 102.000; Jornada completa

Descripción de la vacante

Ealing London Borough Council is seeking a Head of Resident Experience in London. This pivotal role leads resident engagement, complaints handling, customer insight, and resident journeys to continually improve landlord services.

You will champion resident-driven decisions, design services around their needs, and drive cross-team collaboration with residents and partners. The role requires strategic thinking with a strong delivery discipline, and a passion for delivering lasting improvements for

Responsabilidades

• Lead our approach to resident engagement, complaints, customer insight, resident journeys and access.
• Ensure resident insight becomes a powerful driver for continuous improvement across landlord services.
• Drive change by combining strategic thinking with strong delivery and collaboration with residents, colleagues and partners.
• Support the organisation's ambition for Ealing and its residents and promote service improvement.

Descripción del empleo

Jobs

Head of Resident Experience

More Information

Salary

up to £93k

Expires

29/11/2026

Location

London (Greater), London (Greater)

Job Type

Full Time

This is a pivotal role in the next phase of our landlord services improvement journey.

We want residents genuinely at the heart of how we make decisions, design services and drive improvement. That means listening, acting on what residents tell us and demonstrating how their experience influences the services we provide.

You will lead our approach to resident engagement, complaints, customer insight, resident journeys and access, ensuring that resident insight becomes a powerful driver for continuous improvement across our landlord services.

We are looking for people who are ambitious for Ealing and ambitious for our residents. Leaders who are comfortable driving change, combine strategic thinking with a strong grip on delivery, and understand that lasting improvement comes from working with residents, colleagues and partners.

We have made real progress, but our journey is not finished. That is precisely what makes this such an exciting time to join us.

Company: Ealing London Borough Council

Salary: up to £93k

Location: London (Greater), London (Greater)

Sector: Corporate Services

Sector: Corporate Management Team

Sector: Housing

Job Role: Head of Service

Closing date for applications:
Midnight Sunday 29 November 2026

(Dates may be subject to slight change)