Resident Engagement Lead

Housing 21; Birmingham; Remote; GBP 51,000 - 63,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 is seeking a Resident Engagement Lead on a 12-month fixed term contract. The role is home-based with regular travel across Housing 21 locations, including Birmingham head office.

The successful candidate will develop and drive resident engagement strategy and ensure resident voices influence service design and delivery. Leading engagement activities, you will work with stakeholders up to Board level to implement innovative plans that improve resident outcomes.

Qualifications

• Experience in leading and embedding a resident engagement strategy across large, geographically dispersed organisations.
• Understanding of what makes excellent resident engagement and its importance to residents and the organisation.
• Experience introducing innovative ideas to increase influence, impact and visibility of engagement activities.
• Experience removing barriers to participation to broaden resident input and influence decisions.
• Knowledge of the Social Housing Regulator’s Consumer Standards.
• A levels or Level 3 diploma, or equivalent knowledge and skills.
• Holds an Ofqual Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or equivalent or willingness to work towards.

Responsibilities

• Lead and shape the resident engagement strategy and related initiatives across Housing 21.
• Develop, implement, and continuously improve engagement plans for Extra Care and Retirement Living.
• Collaborate with senior stakeholders up to Board level to ensure resident voice informs decisions.
• Measure and evidence changes resulting from resident insight and involvement.
• Support operational teams to deliver engagement activities and strengthen resident influence.

Skills

Resident engagement

Stakeholder management

Change leadership

Cross-location work

Project management

Education

A levels

Level 3 diploma

CIH Level 4

Job description

Resident Engagement Lead - 12 Month Fixed Term Contract

Salary: £57,023 per annum

Location: Home Based

This is a Temporary, Full Time vacancy

The vacancy

Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

Location: Home Based. While the role is home-based the successful candidate will need to travel regularly to attend meetings, resident engagement activities and events across Housing 21 locations, including our head office in Birmingham when required.

The role

As Resident Engagement Lead, you’ll have the opportunity to shape how resident voice, influence and scrutiny work across Housing 21. You’ll lead innovative approaches to resident engagement, empowering residents to shape, influence and co-design the services they receive.

As our resident engagement specialist, you’ll lead the development, implementation and continuous improvement of Housing 21’s Resident Engagement strategic plans and initiatives across Extra Care and Retirement Living, ensuring they are embedded in a way that drives real influence and impact.

Working with colleagues and senior stakeholders up to Board level, you’ll ensure the resident voice is heard, understood and used to inform decisions about Housing 21's services. Crucially, you'll us help us to measure, track and evidence what has changed as a result of resident insight and involvement.

You’ll guide and enable operational teams to deliver a wide range of resident engagement activities, working with internal stakeholders to strengthen resident influence and ensure engagement leads to visible learning and improvement. This will include building strong relationships with Housing 21’s Resident Forums and supporting effective resident scrutiny and insight gathering.

While the role is home-based the successful candidate will need to travel regularly to attend meetings, resident engagement activities and events across Housing 21 locations, including our head office in Birmingham when required.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

• Experience of leading and embedding a resident engagement strategy in an organisation that is large and geographically dispersed
• Understanding of what makes excellent resident engagement and why this is important to both residents and to the organisation
• Experience of bringing innovative ideas into an organisation to increase the influence, impact and visibility of resident engagement activities
• Experience of identifying and removing barriers to participation, helping a wider range of residents to share their views and influence decisions
• Understand the requirements of the Social Housing Regulator’s Consumer Standards
• A Level 3 qualification (such as A levels or a Level 3 diploma), or relevant work experience demonstrating equivalent knowledge and skills
• Holds an Ofqual Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or equivalent or is willing to work towards this qualification if not already held

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of basic disclosure check.

Closing date for applications 1 November 2026

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!