Resident Engagement & Communications Specialist

Wythenshawe Community Housing Group; Worston; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Health care plan

Car lease scheme

Volunteer days

Salary sacrifice pension

Job summary

Wythenshawe Community Housing Group is seeking a passionate Resident Engagement and Communications Specialist to support regeneration and new homes delivery. You’ll coordinate engagement with residents, partners and project teams, turning complex information into accessible messages and ensuring residents are informed and involved.

The role combines strategic thinking with hands‑on delivery across multiple projects, requiring strong writing, relationship building and the ability to engage

Qualifications

• Requires degree or equivalent experience in communications, marketing or related field.
• Experience in resident engagement, customer consultation or similar roles.
• Ability to engage a wide range of audiences, including hard-to-reach groups.
• Excellent writing and communication skills with ability to translate complex information.
• Experience managing projects or programmes with measurable outcomes.
• Good knowledge of digital tools and channels for engagement.
• Creative, proactive and solutions-focused with strong organisational skills.
• Understanding of stakeholder engagement, media or public affairs is desirable.

Responsibilities

• Develop and deliver communication plans and resident-focused content that explains complex or sensitive information clearly.
• Design inclusive engagement activities such as consultations, workshops and resident events.
• Manage the relationship with an Independent Tenant Advisor to ensure access to independent advice.
• Build and maintain strong relationships with local authorities, community groups, contractors and elected members.
• Ensure engagement approaches are inclusive and accessible for all residents.
• Monitor and report engagement activity with clear evidence of impact and outcomes.

Skills

Resident engagement

Communications strategy

Relationship building

Writing and messaging

Project management

Digital channels

Creative thinker

Public affairs

Education

Higher education in communications/marketing or related field

Job description

We’re looking for a passionate and proactive Resident Engagement and Communications Specialist to join our Transformation & Resources directorate. This role is central to how we engage with residents and communities as we deliver regeneration and new homes across Wythenshawe.

You’ll play a leading role in ensuring residents are informed, listened to and involved in shaping the future of their neighbourhoods. By delivering clear, accessible communication and meaningful engagement activities, you’ll help build trust, transparency and strong relationships throughout our regeneration programmes.

About the role

You’ll work closely with project teams, housing colleagues, local partners and residents to coordinate engagement activity and deliver high‑quality communications. This is a varied and visible role, combining strategic thinking with hands‑on delivery across multiple projects.

It’s a fantastic opportunity for someone who enjoys working with people, simplifying complex information and making a real impact on communities.

What you’ll be doing

• Developing and delivering communication plans, producing clear, resident‑focused content that explains complex or sensitive information in an accessible and engaging way.
• Designing and delivering inclusive engagement activities such as consultations, workshops and resident events, ensuring customers can influence decisions affecting their homes and neighbourhoods.
• Managing the relationship with an Independent Tenant Advisor, ensuring residents have access to independent advice and support.
• Building and maintaining strong relationships with stakeholders, including local authorities, community groups, contractors and elected members.
• Ensuring engagement approaches are inclusive and accessible for all residents, addressing diverse needs and barriers to participation.
• Monitoring and reporting on engagement and communication activity, providing clear evidence of impact and outcomes.

What we’re looking for

• A higher education qualification in communications, marketing or a related field, or equivalent experience.
• Experience of working in resident engagement, customer consultation, communications or a similar customer‑focused role.
• Ability to build strong relationships and engage effectively with a wide range of audiences, including those who may not typically engage.
• Strong writing and communication skills, with the ability to translate complex information into clear, accessible messages.
• Experience managing projects or programmes and delivering measurable outcomes.
• Good knowledge of digital tools and channels for communication and engagement.
• A creative, proactive and solutions‑focused approach with strong organisational skills.
• Understanding of stakeholder engagement, media or public affairs is desirable.

Additional information

• This role requires a flexible approach to working hours, including non‑standard working patterns to support engagement activity.
• A full UK driving licence is required.
• The successful applicant will be required to complete a DBS check.

Application Deadline - Tuesday 9th September

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.