Community Engagement & Communications Leader

Wythenshawe Community Housing Group; Worston; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Health care plan

Car lease scheme

Volunteer days

Salary sacrifice pension

Job summary

Wythenshawe Community Housing Group is seeking a passionate Resident Engagement and Communications Specialist to support regeneration and new homes delivery. You’ll coordinate engagement with residents, partners and project teams, turning complex information into accessible messages and ensuring residents are informed and involved.

The role combines strategic thinking with hands‑on delivery across multiple projects, requiring strong writing, relationship building and the ability to engage

Qualifications

• Requires degree or equivalent experience in communications, marketing or related field.
• Experience in resident engagement, customer consultation or similar roles.
• Ability to engage a wide range of audiences, including hard-to-reach groups.
• Excellent writing and communication skills with ability to translate complex information.
• Experience managing projects or programmes with measurable outcomes.
• Good knowledge of digital tools and channels for engagement.
• Creative, proactive and solutions-focused with strong organisational skills.
• Understanding of stakeholder engagement, media or public affairs is desirable.

Responsibilities

• Develop and deliver communication plans and resident-focused content that explains complex or sensitive information clearly.
• Design inclusive engagement activities such as consultations, workshops and resident events.
• Manage the relationship with an Independent Tenant Advisor to ensure access to independent advice.
• Build and maintain strong relationships with local authorities, community groups, contractors and elected members.
• Ensure engagement approaches are inclusive and accessible for all residents.
• Monitor and report engagement activity with clear evidence of impact and outcomes.

Skills

Resident engagement

Communications strategy

Relationship building

Writing and messaging

Project management

Digital channels

Creative thinker

Public affairs

Education

Higher education in communications/marketing or related field

Job description

Wythenshawe Community Housing Group is seeking a passionate Resident Engagement and Communications Specialist to support regeneration and new homes delivery. You’ll coordinate engagement with residents, partners and project teams, turning complex information into accessible messages and ensuring residents are informed and involved.

The role combines strategic thinking with hands‑on delivery across multiple projects, requiring strong writing, relationship building and the ability to engage