Resident Advisor - Fixed-Term Contract

Fresh Property Group Limited; Liverpool; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Training support

25 days holiday + bank holidays

Health cash plan

Wellbeing programme

Cycle to work

Job summary

Fresh Property Group Limited is seeking a part-time Resident Advisor to support a welcoming community for residents. The role involves creating social events, handling resident inquiries, and maintaining a safe, engaging living environment.

You will be the first point of contact for residents, organise payments, and assist the on-site team with admin tasks to ensure smooth building operations.

Qualifications

• Demonstrated customer service skills delivering friendly, helpful support.
• Able to manage resident communications via email, phone and social media.
• Strong organisational and time-management abilities to balance tasks.

Responsibilities

• Organise social events to foster community spirit.
• Manage communications across social media and traditional channels.
• Greet residents at reception and handle administrative duties.

Skills

Customer service

Communication

Time management

Organisation

Tools

Social media platforms

Job description

Our welcoming resident’s team at Europa are looking to appoint a Resident Advisor on a fixed term basisto join Fresh and help contribute to the delivery of an outstanding place for our residents to live.

As Resident Advisor, you will work 14.5 hours per weekin a collaborative team Wednesday, Thursday, Friday (6pm - 8pm) andSaturday between 8:30am -6pm.

This role is offered on a fixed term basiscovering a period of maternity leave until July 2027.

We’re looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You’ll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building.

In this role, you will provide outstanding customer service via email and phone and be the first point of contact for residents within the building. As Resident Advisor, we are looking for someone who is solutions oriented, enthusiastic and ready to make an impact.

If you enjoy liaising with colleagues on site and across the wider business, as well as the residents, this could be just the opportunity for you.

About you:

We’re looking to speak with individuals who are approachable, passionate and want to build the sense of the community within the building. You must be able to listen to the residents and be highly organised with your daily tasks. Your excellent time management skills will balance your strong administrative skills, but most importantly, you will help create a safe and welcoming space where residents feel comfortable.

Benefits of working at Fresh?

We offer:

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & OpenUp - a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Life Insurance for peace of mind.
• Access to exclusive shopping discounts

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!

#INDF