Residence Manager

Val Wade Recruitment; Greater London; On-site; GBP 36,000 - 44,000; Full time

Job summary

An established industry player is seeking a Senior Recruitment Consultant to oversee the operations of a new student residence in Southwark, London. This role offers a unique opportunity to shape a welcoming environment for students while ensuring compliance with safety and operational standards. Ideal candidates will have a strong background in hospitality or higher education management, demonstrating leadership in customer service and team motivation. Join a diverse and inclusive community dedicated to enhancing student experiences and enjoy excellent benefits, including career development opportunities and a generous pension scheme.

Benefits

Excellent pension scheme

Career development opportunities

Holiday entitlement

Diverse and inclusive work environment

Qualifications

• Proven experience in managing teams in customer-facing roles.
• Strong understanding of operational and compliance standards.

Responsibilities

• Lead daily operations of a student residence ensuring smooth service.
• Manage a reception team to provide exceptional student services.

Skills

Team Management

Customer Service

Operational Procedures

Crisis Management

Health and Safety Compliance

Education

Experience in Higher Education

Experience in Hospitality Management

Tools

Property Management Systems

Microsoft Excel

Microsoft Teams

Microsoft SharePoint

Job description

5 days ago Be among the first 25 applicants

This range is provided by Val Wade Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Val Wade Recruitment

Senior Recruitment Consultant at Val Wade Recruitment Ltd

Residence Manager – Student Accommodation, Permanent, Southwark / London, £36,008 – £43,854, 9-5pm Monday to Friday, On-Site

We are seeking an experienced Operations Manager / Residents Manager to lead the daily operations of a newly developed student residence in Southwark, London. This is an exciting opportunity to join a forward-thinking university committed to delivering a first-class living experience for its students.

As the on-site lead, you’ll play a vital role in building a welcoming, well-managed environment, ensuring that services run smoothly and students feel safe, supported, and at home.

Key Responsibilities:

• Manage and motivate a front-of-house reception team to provide exceptional service.
• Work closely with an external facilities management partner to oversee maintenance, cleaning, and security standards.
• Ensure compliance with university service standards, GDPR, and health and safety procedures.
• Manage operational systems, including the Property Management System, finance records, and rota planning.
• Support student wellbeing by serving as the first point of contact for pastoral matters and community building.
• Monitor and maintain service KPIs, budgets, and occupancy targets.

Ideally you will have:

• Experience managing teams in a customer-facing environment (e.g. hospitality, accommodation, or student services).
• Strong understanding of operational procedures, compliance, and safety in a residential setting.
• Comfortable using Property Management Systems and Microsoft tools (Excel, Teams, SharePoint).
• Ability to handle emergencies, resolve complaints, and support student wellbeing.
• Organised, proactive, and capable of prioritising workloads during peak periods.
• Experience working in Higher Education or student accommodation.
• Familiarity with health and safety procedures including PEEPs, fire safety, and emergency planning.

Why this role?

• Be part of a diverse, inclusive, and values-driven university community.
• Help shape a new residence from the ground up.
• Excellent pension scheme and holiday entitlement.
• Opportunities for career development and training.
• Work that truly makes a difference in students’ lives.

If you have the skills and experience detailed above, please apply today and help create an exceptional student living experience.

Due to the large number of applications that we receive, only shortlisted candidates will be contacted.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality and Higher Education

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