Residential Manager

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Residential Manager, where you will oversee a diverse residential portfolio and ensure exceptional property management. This role offers the chance to make a significant impact within a dynamic team dedicated to innovative projects. You'll be responsible for managing residential agents, maintaining accurate records, and ensuring compliance with best practices. With a strong focus on customer service and collaboration, this position is perfect for someone looking to grow in a supportive environment. If you're proactive, organized, and passionate about property management, this is the opportunity for you!

Qualifications

• Experience in residential block and AST property management is essential.
• Ability to manage mixed-use developments and service charges.

Responsibilities

• Manage residential agents and oversee property reports.
• Coordinate management reports and maintain tenancy schedules.
• Inspect properties and manage arrears and payments.

Skills

Customer Focus

Organizational Skills

Communication Skills

Self-management

IT Skills (Word, Excel, PowerPoint)

Numeracy

Job description

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Job title: Residential Manager

Department: Management Surveying

LOCATION: MARBLE ARCH, LONDON

REPORTING TO: SENIOR RESIDENTIAL MANAGER

TYPE OF CONTRACT: PERMANENT

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long-term, sustainable basis.

We are a FTSE 100 business with a strong balance sheet and over £13bn of assets under management. With just 600 employees, you have the opportunity to make a significant impact and advance your career quickly.

Our diverse, passionate team works on some of the most ambitious, innovative, and sustainable projects in the country, from high-quality campuses across central London to top retail schemes in the UK. We offer a rewarding career journey where you can shape your growth.

We believe in shared success and enabling people to be themselves. If you want to be heard and valued in an environment that encourages bright ideas, you’ve come to the right place!

In our recent engagement survey, 93% of employees stated they were proud to work for British Land!

THE ROLE

As a Residential Manager within the Property Management - Surveying team, you will be responsible for designated properties and tasks across our residential portfolio, proactively and diligently managing all responsibilities.

Your tasks will include managing residential agents, overseeing property reports, maintaining accurate records, liaising professionally with occupiers and consultants, and managing rents, arrears, rates, insurance, service charges, landlord works, costs, and supporting all lease and tenancy matters. This is a new role to support our growing residential portfolio.

WHAT YOU’LL DO

• Coordinate and prepare management reports, maintain tenancy schedules, and fulfill other reporting requirements.
• Ensure property management systems and records are accurate and up-to-date.
• Manage residential agents.
• Inspect properties, oversee defect rectifications, refurbishment programs, and landlord works.
• Handle AST renewals and assignments.
• Oversee payments for utilities, rates, and other non-recoverable costs.
• Manage arrears and payments, supporting accounting colleagues as needed.
• Assist with service charge budgets, approvals, and reconciliations.
• Oversee EPC-related works.
• Manage property management processes and ensure compliance with company policies and best practices.
• Support other team members with ad-hoc tasks and holiday cover as required.

ABOUT YOU

Skills:

• Highly customer-focused.
• Excellent organizational, written, and verbal communication skills.
• Self-managing and able to prioritize workload, seeking support when needed.
• Receptive to feedback and adaptable.
• Flexible to handle varying workloads.
• Proactive with suggestions for improvement.
• Good IT skills: Word, Excel, PowerPoint.
• Numerate with business acumen.

Experience:

• Previous experience in residential block and AST property management is essential.
• Experience managing mixed-use developments.
• Lease interpretation experience is advantageous.
• Experience handling service charges.
• Understanding of rating, utilities, and supplier dealings.

OUR SHARED VALUES

Our values define who we are at British Land. They foster an inclusive, positive, and collaborative culture. Learn more about our values on our website.

• Bring your whole self
• Smarter together
• Build for the future

Our people are our greatest asset—talented, passionate, and collaborative. We reward our team with market-leading benefits, which you can review on our benefits page.

OUR RECRUITMENT PROCESS

If you share our values and purpose, and enjoy bringing your whole self to work, we’d love to hear from you! We are committed to an accessible and inclusive recruitment process. Learn more about our selection process on our website.