Residence Life Assistant - Part-Time (Evenings & Weekends)

Heriot-Watt University; Easter Howgate; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

28 days annual leave

9 buildings-closed days

Job summary

Heriot-Watt University in the United Kingdom is recruiting a Residence Life Assistant to provide professional support to students living on campus. The role involves handling maintenance requests, guiding welfare concerns, and signposting to services, with duties across evenings, weekends, and shifts during holidays.

The position is 0.8 FTE (28 hours per week), grade 4 with a pro rata salary of £24,700–£26,615 per annum. A busy on-campus environment requires strong customer service and teamwork.

Qualifications

• Experience delivering high quality customer service.
• Understanding diverse needs of a multicultural community.
• Ability to handle difficult situations.
• Ability to work quickly, flexibly, and accurately in a dynamic environment.
• Teamwork and collaboration with campus partners.
• Proficiency with Microsoft Office and IT systems.
• Attention to detail.

Responsibilities

• Serve as first point of contact for students on campus.
• Provide advice, support, and signposting to university services.
• Help maintain a welcoming residential community.
• Assist with accommodation queries, maintenance issues, arrivals, and departures.
• Deliver high-quality customer service via in-person, phone, and email.
• Support health and safety inspections and staff rotas.

Skills

Customer service

Communication

Teamwork

Problem solving

Adaptability

Data entry

Tools

Microsoft Office

Data systems

Job description

Heriot-Watt University in the United Kingdom is recruiting a Residence Life Assistant to provide professional support to students living on campus. The role involves handling maintenance requests, guiding welfare concerns, and signposting to services, with duties across evenings, weekends, and shifts during holidays.

The position is 0.8 FTE (28 hours per week), grade 4 with a pro rata salary of £24,700–£26,615 per annum. A busy on-campus environment requires strong customer service and teamwork.