Customer Concierge & Membership Liaison (Weekend Availability)

Heriot-Watt University; Kilmarnock; On-site; GBP 25,000 - 26,000; Part time

Job summary

Heriot-Watt University is seeking a Customer Assistant to join the Oriam team in Scotland. The role focuses on delivering a welcoming, informed service on shift, handling bookings and memberships, and acting as the frontline point of contact for customers and students.

This 15-hour per week, pro rata position offers Grade 3 pay (£24,546–£24,699 per annum) and 28 days annual leave, with the possibility of weekend work.

Qualifications

• Demonstrable ability to speak and understand English (verbal and written) and deal with customer/student queries.

Responsibilities

• Always deliver customer excellence
• Act as a key Liaison for bookings
• Act as a key Liaison for Membership

Skills

Customer service

English communication

Interpersonal skills

Attention to detail

Flexibility

Proactive approach

Working under pressure

Education

SCQF Level 4 (National 4) or equivalent

SCQF Level 5 or equivalent (Desirable)

Tools

IT packages

Job description

Heriot-Watt University is seeking a Customer Assistant to join the Oriam team in Scotland. The role focuses on delivering a welcoming, informed service on shift, handling bookings and memberships, and acting as the frontline point of contact for customers and students.

This 15-hour per week, pro rata position offers Grade 3 pay (£24,546–£24,699 per annum) and 28 days annual leave, with the possibility of weekend work.