Cleaner

Heriot-Watt University; City of Edinburgh; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

9 buildings closed days

Job summary

Heriot-Watt University in Edinburgh is hiring 12 Cleaner positions to maintain high standards of cleanliness across residential, academic and office spaces on the Edinburgh Campus. These Grade 3 roles offer £24,546 to £24,700 per annum, with a 5/7 pattern including weekends and statutory days; rosters are subject to change to meet peak times.

Applicants should be reliable, customer‑focussed and able to follow procedures to keep facilities hygienic and welcoming for students and staff.

Qualifications

• Demonstrated ability to follow written and verbal instructions in English.
• Strong customer service delivery and interpersonal skills.
• Ability to work under pressure and adapt to changing rosters.
• Attention to detail and reliability in cleaning tasks.

Responsibilities

• Clean University buildings and accommodation to a high standard according to SOPs.
• Operate cleaning equipment and report faults to supervisor.
• Ensure service levels are met and provide flexible, professional service.
• Support management to deliver efficient, customer-focused cleaning services.
• Report repairs and maintenance needs to Cleaning Supervisor.

Skills

English proficiency

Customer service

Interpersonal skills

Attention to detail

Job description

Role Title: Cleaner (12 positions available)

Grade and Salary: Grade 3, £24,546 - £24,700 per annum

FTE and working pattern: Per contract, 5/7 including weekends and statutory days, monthly rosters subject to change. Additional hours required at peak times

Reward and Benefits: 28 days annual leave, plus 9 buildings closed days for all full time staff. Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

About our Team

Hospitality Services consists of Residential and Cleaning Services, the in-house retail Catering operations, Events and Conferences and the Accommodation and Front Desk teams.

Hospitality Services and all its teams have a dual focus of supporting the Students and Academic Schools whilst generating income from the use of facilities and its activities.

All the teams are very customer focused and the collective objective is:

To Deliver high Quality Consistent Services at all times in a Sustainable, Viable and Professional manner to all customers.

Residential and Cleaning Services is the largest of the teams that make up Hospitality Services and is responsible for cleaning all accommodation whether residential, academic or third party on the Edinburgh Campus and;

• Enhancing the Reputation of the University
• Supporting the Experiences of our Students
• Helping to Deliver the University’s Objectives.

Purpose of Role

To ensure an effective and efficient operation of cleaning services within the Heriot Watt University Riccarton campus. To participate in the day-to-day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition.

To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.

Key Duties and Responsibilities

• To ensure all University buildings and accommodation are cleaned to a high standard following the standard operating procedures
• Use appropriate equipment and machinery, reporting any faults to Cleaning Supervisor
• Work within and ensure service level agreements are met
• Support line management to deliver a flexible, efficient and professional service to all our customers
• Report repairs, faults and maintenance to Cleaning Supervisor

Person Specification

These are the criteria on which the short-listing and recruitment selection will be made.

Domestic/hotel cleaning experience desirable although full training will be given.

Essential

1. Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries
2. Well-developed interpersonal skills
3. Demonstrable excellent customer service
4. Demonstrable ability to work quickly, flexibly and accurately in a pressured environment
5. Demonstrable professional and proactive approach
6. Attention to detail

Desirable

1. Experience of working within a similar cleaning environment
2. Experience of operating relevant cleaning equipment

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

We welcome and will consider flexible working patterns e.g. part-time working and job share options.