Resettlement Officer - Part Time 18 hours

Great Places Housing Group; Wolverhampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension Scheme

Healthcare benefit

Staff discounts

Annual leave

Job summary

Great Places Housing Group in Wolverhampton is seeking a Housing and Wellbeing Officer (Resettlement) to help customers gain independence and move on to greater self-reliance. The role focuses on resettlement and building strong partnerships with landlords to prevent homelessness.

You will support customers to identify strengths, address risks, and access wider services, while ensuring safeguarding and tenancy responsibilities are understood.

Qualifications

• Qualifications or membership in customer service, or willingness to study towards.
• Minimum Level 2 in English and Maths.
• Good IT and keyboard skills are essential.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Assist customers to identify strengths, development needs and risks to jointly develop move-on plans.
• Encourage community cohesion and opportunities for individuals to engage with others.
• Help customers access other agencies and services in the wider community.
• Coach customers to understand tenancy responsibilities and safeguarding procedures.
• Develop relationships with peers and agencies to support customers’ plans.
• Create partnerships with social/private landlords to enable move-on and prevent homelessness.

Skills

Customer service qualification

English & Maths Level 2

IT & keyboard skills

Full UK driving licence

Education

Level 2 English & Maths

Job description

Housing & Wellbeing Officer (Resettlement)

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on move on, resettlement work and creating strong partnerships with landlords that will lead to increased move on and homelessness prevention.

What you’ll be doing

• To assist our customers to identify their strengths, development needs and risks to jointly develop a move on plan to build on or address these, including coaching and assisting customers to achieve greater independence;
• To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity.
• To assist customers to access other agencies and their services and know of the services within the wider community;
• To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; and understand the different types of tenure. .;
• To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;
• To develop and maintain effective working relationships with peers in relevant organisations or agencies to ensure customers are properly supported in accordance with their identified plans;
• To create partnerships with social landlords, private landlords and explore various different options for the tenants

What you’ll need

• Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards
• Qualified to minimum level 2 in English and Maths
• Evidence of well-developed IT and keyboard skills
• Hold a full UK driving license and have access to a vehicle for use at work.

What we need from you

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• Experience of working in Housing Management is desirable.
• Experience of move on and resettlement work is required
• Experience of using a strength based approach to assist customers to achieve their goals is desirable.
• Experience of administration and recording procedures, with an in depth understanding of confidentiality.
• Ability to engage and to build relationships with partnering or potential partner agencies or organisations.
• Experience and understanding of safeguarding.
• Good written and verbal communication.
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
• Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
• Demonstrable coaching skills in promoting independence.
• Use of the relevant range of Microsoft Office applications

What we give you in return for your hard work and commitment

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition You Count Rewards are individual reward’s for going ‘above & beyond’
• Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
• Wage Stream You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.