Specialist Housing Partner

Accent Housing Group; South Yorkshire; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Online GP

Gym discounts

Volunteer day

Pension schemes: DC & DB

Life assurance

Job summary

Accent Housing Group is seeking a Specialist Housing Partner (Independent Living Housing Officer) to support residents in two Independent Living schemes in the Yorkshire region. You will welcome tenants, promote independence, manage tenancy matters, and collaborate with partners to provide joined-up support.

The role focuses on building relationships with residents, preventing issues, and helping people thrive in safe, supportive environments, with full-time, on-site work.

Qualifications

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
• Strong understanding of anti-social behaviour management and rental income collection processes; proven ability to manage multiple tasks and meet targets.
• Excellent communication skills with the ability to engage effectively with customers, colleagues and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel to Accent sites and off-site meetings as required.
• Successful candidates will undergo a DBS check and social media checks as part of onboarding.

Responsibilities

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Recognise safeguarding concerns and link residents to appropriate services via partner agencies.
• Tackle rent arrears, anti-social behaviour and tenancy management with care, coordinating with internal teams and external partners.
• Escalate and take cases to court as a last resort after exploring other options.

Skills

Housing management

Customer engagement

Anti-social behaviour management

Safeguarding

Communication

Travel willingness

Education

CIH Level 3 Certificate in Housing or equivalent

Experience-based qualification

Job description

Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter

Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region.

Salary: £30,912 per annum

Permanent, 35 hours per week, Monday - Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The Role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.

As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good.

What You’ll Do

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions.
• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care & collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored first.

Why This Role Matters

You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone's life.

Salary

The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About You

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
• Strong understanding of anti-social behaviour management and rental income collection processes & proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.
• Successful candidates will undergo a DBS check and social media checks as part of our onboarding process.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring.

Planned date: 3rd September via Teams

Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. You’ll also have the opportunity to walk around the scheme and meet some of our customers on the day.

Planned date: 10th September at our Bradford office.

We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.

A Place to Build a Future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.