Reservations Sales Manager

JR United Kingdom; City Of London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading hospitality client in London is seeking a Head of Reservations, Sales and Events to manage and develop a thriving reservations team across their iconic venues. This role involves strong leadership, proactive sales strategies, and managing various events, all aimed at ensuring exceptional guest experiences. The position offers a competitive salary, plus bonuses and commissions, in a stable and supportive team environment.

Benefits

Monday to Friday shifts

Bonus incentives paid twice yearly

Uncapped 3% to 7% commission on organic sales

Easy access from most London areas

Stable team and operation

Qualifications

• Experience with reservation systems is essential.
• Ability to coach and motivate a team.
• Results-driven approach with strong guest focus.

Responsibilities

• Represent the restaurant and manage the reservation team.
• Oversee event management and develop sales revenue.
• Handle enquiries and manage private dining.

Skills

Leadership

Communication

Organizational Skills

Guest-focused

Detail-oriented

Tools

Quadranet

OpenTable

Collins

Job description

Reservations Sales Manager, London (City of London)

Client:

Hospitality & Catering Solutions Ltd (H&C)

Location:

London (City of London), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Job Title: Head of Reservations, Sales and Events

Our client is an iconic independent restaurant and event venue offering exquisite food across two successful venues. The group is well-established in London and plans to expand its portfolio in the coming years. The successful Head of Reservations, Sales and Events will be part of a stable and thriving operation.

Benefits:

• Monday to Friday shifts
• Starting salary of £50,000 per annum plus bonus and commission
• Bonus incentives paid twice yearly
• Uncapped 3% to 7% commission on organic sales
• Located in Victoria, with easy access from most London areas
• Stable team and operation

Responsibilities:

• Represent the restaurant/venue proudly
• Support and train reservation team for smooth call handling
• Motivate and organize the team
• Manage third-party enquiries
• Oversee reservation and event reports
• Manage Private Dining & Membership
• Develop sales revenue proactively and reactively

Requirements:

• Strong leadership, communication, and organizational skills; ability to coach and motivate
• Experience with reservation systems like Quadranet, OpenTable, Collins, or similar
• Guest-focused, detail-oriented team player
• Results-driven with proactive approach to enquiries and events
• Ability to develop organic leads independently
• Willingness to host events when needed