Reservations Agent: Drive Bookings & Growth

Valor Hospitality; Manchester; On-site; GBP 21,000 - 32,000; Full time

Job summary

Valor Hospitality is seeking a Reservations Agent at DoubleTree by Hilton Manchester - Piccadilly to drive revenue and deliver exceptional guest service. You will handle enquiries, implement pricing strategies, manage inventory, and convert inquiries into bookings.

The role requires strong administrative skills, hospitality or retail background, and excellent English communication. Corporate policies and a customer service programme underpin daily operations, with focus on teamwork and targeted

Qualifications

• Administration, switchboard, and computer experience.
• Previous hospitality or retail experience.
• Previous Customer Service experience.
• Good understanding of written and spoken English language.
• Ability to speak a foreign language is a plus.

Responsibilities

• Utilise effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
• Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
• Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors.
• Keep competitor information up-to-date and conduct visits to competitor hotels as needed.
• Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable.
• Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
• Consider total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data.
• Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
• Undertake any reasonable project or request from the General Manager to grow and improve the business.

Skills

Administration

Switchboard

Customer service

Hospitality experience

English language

Foreign language

Job description

Valor Hospitality is seeking a Reservations Agent at DoubleTree by Hilton Manchester - Piccadilly to drive revenue and deliver exceptional guest service. You will handle enquiries, implement pricing strategies, manage inventory, and convert inquiries into bookings.

The role requires strong administrative skills, hospitality or retail background, and excellent English communication. Corporate policies and a customer service programme underpin daily operations, with focus on teamwork and targeted