Reservations & Member Experience Lead

Royal Automobile Club; Greater London; On-site; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Annual discretionary bonus

Free meals on duty

Paid birthday day off

Season ticket loan

EV Scheme

European RAC cover

Interest-free season ticket loan

Staff uniform

Employer-paid health cash plan

24/7 Employee Assistance Programme

Job summary

The Royal Automobile Club, based in Pall Mall, London, seeks a Reservations Manager to lead the central reservations team and drive room revenue while delivering exceptional member service across clubhouses.

Based in Pall Mall with occasional travel to Woodcote Park, Epsom, the role emphasizes outstanding communication, team development, and maintaining high standards of excellence in line with LQA. The package includes an annual discretionary bonus and employee benefits.

Qualifications

• Proficient user of Opera
• Excellent communication and interpersonal skills
• High level of attention to detail
• Ability to remain calm under pressure

Responsibilities

• To be fully conversant with the facilities, services and special promotions offered by the club, communicating this information to members and their guests at any opportunity providing alternative solutions where availability is restricted.
• Ensure members receive the best value for money available under the clubs pricing strategy
• Manage all promotional activity and events through ResDiary for all restaurant outlets
• Compile weekly/monthly performance reports to analyse key drivers to maximise performance and understand overall effectiveness of strategies.
• Leading and developing the team to deliver an exceptional member experience
• Ensure member queries and bookings are dealt with efficiently in line with the Club’s standards of excellence ensuring emails and calls are replied to promptly, on the day of receipt or within 24 hours.
• To develop and maintain excellent working relationships with all departments across the club

Skills

Communication skills

Attention to detail

Calm under pressure

Tools

Opera

Job description

The Royal Automobile Club, based in Pall Mall, London, seeks a Reservations Manager to lead the central reservations team and drive room revenue while delivering exceptional member service across clubhouses.

Based in Pall Mall with occasional travel to Woodcote Park, Epsom, the role emphasizes outstanding communication, team development, and maintaining high standards of excellence in line with LQA. The package includes an annual discretionary bonus and employee benefits.