Reservations Manager

Royal Automobile Club; Greater London; On-site; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Annual discretionary bonus

Free meals on duty

Paid birthday day off

Season ticket loan

EV Scheme

European RAC cover

Interest-free season ticket loan

Staff uniform

Employer-paid health cash plan

24/7 Employee Assistance Programme

Job summary

The Royal Automobile Club, based in Pall Mall, London, seeks a Reservations Manager to lead the central reservations team and drive room revenue while delivering exceptional member service across clubhouses.

Based in Pall Mall with occasional travel to Woodcote Park, Epsom, the role emphasizes outstanding communication, team development, and maintaining high standards of excellence in line with LQA. The package includes an annual discretionary bonus and employee benefits.

Qualifications

• Proficient user of Opera
• Excellent communication and interpersonal skills
• High level of attention to detail
• Ability to remain calm under pressure

Responsibilities

• To be fully conversant with the facilities, services and special promotions offered by the club, communicating this information to members and their guests at any opportunity providing alternative solutions where availability is restricted.
• Ensure members receive the best value for money available under the clubs pricing strategy
• Manage all promotional activity and events through ResDiary for all restaurant outlets
• Compile weekly/monthly performance reports to analyse key drivers to maximise performance and understand overall effectiveness of strategies.
• Leading and developing the team to deliver an exceptional member experience
• Ensure member queries and bookings are dealt with efficiently in line with the Club’s standards of excellence ensuring emails and calls are replied to promptly, on the day of receipt or within 24 hours.
• To develop and maintain excellent working relationships with all departments across the club

Skills

Communication skills

Attention to detail

Calm under pressure

Tools

Opera

Job description

Reservations Manager, £47,520.85 - Pall Mall, London

The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

• Annual discretionary bonus
• Free meals on duty
• Paid birthday day off
• Season ticket loan
• EV Scheme
• European RAC cover
• Interest-free season ticket loan
• Staff uniform
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme

Purpose

To provide leadership and support to the central reservations team ensuring member requirements and expectations are fulfilled to an exceptional standard. Accountable for room revenue and restaurant cover targets for both clubhouses whilst maintaining consistent high levels of service and attention to detail in accordance with LQA standards.

Based in Pall Mall with occasional travel to Woodcote Park, Epsom

Responsibilities

• To be fully conversant with the facilities, services and special promotions offered by the club, communicating this information to members and their guests at any opportunity providing alternative solutions where availability is restricted.
• Ensure members receive the best value for money available under the clubs pricing strategy
• Manage all promotional activity and events through ResDiary for all restaurant outlets
• Compile weekly/monthly performance reports to analyse key drivers to maximise performance and understand overall effectiveness of strategies.
• Leading and developing the team to deliver an exceptional member experience
• Ensure member queries and bookings are dealt with efficiently in line with the Club’s standards of excellence ensuring emails and calls are replied to promptly, on the day of receipt or within 24 hours.
• To develop and maintain excellent working relationships with all departments across the club

About you

• Proficient user of Opera
• Excellent communication and interpersonal skills
• High level of attention to detail
• Ability to remain calm under pressure

Heritage

- Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club

Excellence

- Excellence is not an achievement; it is something we strive for every day.

Accountability

- Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.

Respect

- Showing consideration and understanding to our members and colleagues.

Trust

- Acting with fairness, honesty and integrity.

Sustainability

- Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.

Please visit our website for more information about our Club Vision and Values.