Reservations Manager in Training — Revenue & Guest Experience

Cairn Group; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discounted hotel stays

Food, beverage, spa and leisure perks

Retail, entertainment and lifestyle +

Leadership and career development

Job summary

The Gantry London, Curio Collection by Hilton, Stratford, London, is seeking an enthusiastic Assistant Reservations Manager to join Cairn Group’s Reservations team. You will manage reservations, maximise room revenue and ensure smooth day-to-day operations while upholding Hilton standards.

Ideal candidates will have hotel reservations experience, preferably with Hilton, and hands-on knowledge of PEP and R&I systems.

Qualifications

• Previous hotel reservations experience, ideally at Assistant Reservations Manager or supervisory level.
• Previous Hilton hotel experience is preferred.
• Practical experience using PEP and R&I systems.
• Strong understanding of reservations, room inventory and revenue optimisation.

Responsibilities

• Support the Reservations Manager in the daily operation of the reservations department.
• Oversee room reservations, amendments, cancellations and guest enquiries with accuracy.
• Maximise room revenue and occupancy through effective reservation management and upselling.
• Ensure reservations align with Hilton standards and hotel procedures.
• Monitor availability, rates and booking patterns to support revenue optimisation.
• Maintain accurate guest profiles and reservation records across systems.
• Liaise with Front Office, Sales and Revenue Management for a seamless guest journey.
• Handle guest queries and resolve reservation issues promptly.
• Support training and supervision of reservations team members.
• Assist with reporting and process improvement initiatives.

Skills

Reservations experience

Hilton experience

Guest-focused service

Tools

PEP system

R&I system

Job description

The Gantry London, Curio Collection by Hilton, Stratford, London, is seeking an enthusiastic Assistant Reservations Manager to join Cairn Group’s Reservations team. You will manage reservations, maximise room revenue and ensure smooth day-to-day operations while upholding Hilton standards.

Ideal candidates will have hotel reservations experience, preferably with Hilton, and hands-on knowledge of PEP and R&I systems.