Reservations Supervisor - Drive Guest Experience & Revenue

Cairn Group Hotel; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel stays

Health care benefits

Wellbeing resources

Career development programs

Job summary

The Gantry London, Curio Collection by Hilton, part of Cairn Group, seeks an enthusiastic Assistant Reservations Manager to join the Reservations team in London. You will manage reservations, uphold revenue objectives and ensure a seamless guest journey aligned with Hilton standards.

Ideal candidates have hotel reservations experience, familiarity with PEP and R&I, and a proactive, guest-focused approach. Join Cairn Group to grow with a team that values service excellence and collaboration.

Qualifications

• Previous experience in a hotel reservations role, ideally at Assistant Reservations Manager or supervisory level.
• Hilton hotel experience is preferred.
• Experience using PEP and R&I systems is preferred.
• Strong understanding of hotel reservations, room inventory, rate structures and revenue optimisation.
• Excellent organisational skills and attention to detail.
• Confident communication and interpersonal skills with a guest-focused approach.
• Ability to work independently, manage priorities and support a team.
• Proactive attitude and commitment to delivering exceptional service.

Responsibilities

• Support the Reservations Manager in the daily operation of the reservations department.
• Oversee room reservations, amendments, cancellations and guest enquiries with accuracy and efficiency.
• Maximise room revenue and occupancy through reservation management and upselling.
• Ensure reservations align with Hilton brand standards and hotel procedures.
• Monitor availability, rates, restrictions and booking patterns to optimise revenue.
• Maintain accurate guest profiles and reservation records across systems.
• Liaise with Front Office, Sales, Revenue Management and other departments for a seamless guest journey.
• Handle guest queries and resolve reservation issues professionally.

Skills

Guest-focused

Organisational skills

Strong communication

Leadership ability

Tools

PEP

R&I systems

Job description

The Gantry London, Curio Collection by Hilton, part of Cairn Group, seeks an enthusiastic Assistant Reservations Manager to join the Reservations team in London. You will manage reservations, uphold revenue objectives and ensure a seamless guest journey aligned with Hilton standards.

Ideal candidates have hotel reservations experience, familiarity with PEP and R&I, and a proactive, guest-focused approach. Join Cairn Group to grow with a team that values service excellence and collaboration.