Assistant Reservations Manager

Cairn Group Hotel; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel stays

Health care benefits

Wellbeing resources

Career development programs

Job summary

The Gantry London, Curio Collection by Hilton, part of Cairn Group, seeks an enthusiastic Assistant Reservations Manager to join the Reservations team in London. You will manage reservations, uphold revenue objectives and ensure a seamless guest journey aligned with Hilton standards.

Ideal candidates have hotel reservations experience, familiarity with PEP and R&I, and a proactive, guest-focused approach. Join Cairn Group to grow with a team that values service excellence and collaboration.

Qualifications

• Previous experience in a hotel reservations role, ideally at Assistant Reservations Manager or supervisory level.
• Hilton hotel experience is preferred.
• Experience using PEP and R&I systems is preferred.
• Strong understanding of hotel reservations, room inventory, rate structures and revenue optimisation.
• Excellent organisational skills and attention to detail.
• Confident communication and interpersonal skills with a guest-focused approach.
• Ability to work independently, manage priorities and support a team.
• Proactive attitude and commitment to delivering exceptional service.

Responsibilities

• Support the Reservations Manager in the daily operation of the reservations department.
• Oversee room reservations, amendments, cancellations and guest enquiries with accuracy and efficiency.
• Maximise room revenue and occupancy through reservation management and upselling.
• Ensure reservations align with Hilton brand standards and hotel procedures.
• Monitor availability, rates, restrictions and booking patterns to optimise revenue.
• Maintain accurate guest profiles and reservation records across systems.
• Liaise with Front Office, Sales, Revenue Management and other departments for a seamless guest journey.
• Handle guest queries and resolve reservation issues professionally.

Skills

Guest-focused

Organisational skills

Strong communication

Leadership ability

Tools

PEP

R&I systems

Job description

Location: The Gantry London, Curio Collection by Hilton

Department: Reservations

The Gantry London Hotel | Stratford, London

The Gantry London Hotel is looking for an enthusiastic, organised and experienced Assistant Reservations Manager to join our team!

As part of our reservations team, you will play a key role in delivering an exceptional guest experience by managing reservations, maximising room revenue and ensuring the smooth day-to-day running of the department. We are particularly interested in candidates with previous Hilton hotel experience and hands‑on knowledge of PEP and R&I systems.

Key Responsibilities

• Support the Reservations Manager in the daily operation of the reservations department.
• Oversee room reservations, amendments, cancellations and guest enquiries, ensuring accuracy and efficiency.
• Maximise room revenue and occupancy through effective reservation management and upselling opportunities.
• Ensure reservations are handled in line with Hilton brand standards and hotel procedures.
• Monitor room availability, rates, restrictions and booking patterns to support revenue optimisation.
• Maintain accurate guest profiles, booking details and reservation records across hotel systems.
• Liaise with Front Office, Sales, Revenue Management and other departments to ensure a seamless guest journey.
• Handle guest queries and resolve reservation‑related issues professionally and promptly.
• Support the training, development and supervision of reservations team members.
• Assist with reporting, performance monitoring and identifying opportunities to improve departmental processes.

What We’re Looking For

• Previous experience in a hotel reservations role, ideally at Assistant Reservations Manager or supervisory level.
• Previous Hilton hotel experience is preferred.
• Practical experience using PEP and R&I systems is preferred.
• Strong understanding of hotel reservations, room inventory, rate structures and revenue optimisation.
• Excellent organisational skills and attention to detail.
• Confident communication and interpersonal skills, with a strong guest-focused approach.
• The ability to work independently, manage competing priorities and support a team.
• A proactive attitude and a commitment to delivering exceptional service.

Join Cairn Group – Where People Drive Hospitality Forward, Together At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people

We're looking for motivated and customer-focused Supervisors to help lead our operational teams.

Whether you're supporting service delivery, coordinating shifts, coaching team members or ensuring standards are consistently achieved, you'll play an important role in helping deliver exceptional hospitality experiences for our guests.

Making Every Moment Matter Every day is different, but every day you'll have the opportunity to make a positive impact.

You will:

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Bring Your Personality. We'll Help You Build Your Career

We're looking for people who:

• Have previous experience in a hospitality or customer-facing environment.
• Lead with positivity and set a strong example for others.
• Are organised, dependable and able to prioritise effectively.
• Enjoy supporting, developing and motivating team members.
• Work collaboratively and communicate confidently with colleagues and guests.
• Are eager to develop their leadership skills and grow their hospitality career.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long‑term careers with purpose. What you’ll enjoy as part of the team At Cairn Group, we recognise that our people are at the heart of our success. That’s why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. As part of the Cairn team, you’ll enjoy:

• Discounted stays across our hotels and venues
• Food, beverage, spa and leisure discounts
• Access to retail, entertainment and lifestyle discounts
• Leadership and career development programmes
• Long service awards recognising your commitment and contribution
• Employee Assistance Programme offering confidential support whenever you need it
• Health Care Cash Plan
• Wellbeing resources and support
• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're building your leadership experience or taking the next step in your hospitality career, Cairn Group offers the opportunity to develop with purpose, alongside a team that’s stronger together.

About The Gantry London, Curio Collection by Hilton

The Gantry London, Curio Collection by Hilton is an award‑winning urban resort and design‑led hotel in the heart of Stratford, East London. Contemporary design, art and vibrant social spaces run throughout the hotel, alongside destination dining, rooftop experiences and dedicated spaces for meetings and events, all moments from Queen Elizabeth Olympic Park.

Join us and help lead the teams that deliver exceptional hospitality.