Reservations & Guest Experience Lead

Hawksmoor; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Paid overtime on salaries

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Income protection

Early wage access

Referral bonuses

Exclusive savings on travel

Restaurant welfare budget

Full training and progression

Job summary

Hawksmoor in London is seeking a Reservations Manager to lead the reservations and host team, ensuring a smooth guest journey from first contact to seating. You will also oversee reservations systems, standards and performance, while spending time on the floor during service to welcome guests and manage flow.

The role requires hands-on leadership, warmth, and a passion for delivering consistently excellent hospitality.

Qualifications

• Experience as a Reservations Manager in a quality restaurant.
• Strong leadership and coaching abilities within a hospitality setting.
• Highly organised, calm under pressure and guest-focused.

Responsibilities

• Lead and develop the reservations and host team.
• Oversee reservations, walk-ins and waiting lists for smooth service.
• Be on the floor during service, welcoming guests and managing seating.
• Ensure cloakroom, arrivals and guest communication run seamlessly.
• Collaborate with the GM and FOH leaders to optimise covers and guest experience.
• Handle guest feedback, special requests and VIP bookings with care.
• Maintain high standards across reservations systems, accuracy and communication.
• Support events, group bookings and buyouts with the management team.

Skills

Reservations management

Team leadership

Guest service

Operations coordination

Communication

Job description

Hawksmoor in London is seeking a Reservations Manager to lead the reservations and host team, ensuring a smooth guest journey from first contact to seating. You will also oversee reservations systems, standards and performance, while spending time on the floor during service to welcome guests and manage flow.

The role requires hands-on leadership, warmth, and a passion for delivering consistently excellent hospitality.