Reservations Manager - Lead Guest Experience (Fixed Term)

Hawksmoor; Greater London; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Paid overtime

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Income protection and death in service

Paid volunteer days

Stream early wage access

Referral bonuses

Savings on travel, shopping andexperin

Welfare budget for snacks

Full training and progression

Job summary

Hawksmoor in London is seeking a Reservations Manager on a fixed term contract to lead the reservations and host function, ensuring a smooth guest journey from first contact to seating. This hands-on role sits at the heart of the restaurant and involves on‑floor presence, flow management and collaboration with FOH leaders.

You will oversee reservations systems, set standards, and develop a high-performing team while delivering exceptional guest experiences across events, groups and VIP bookings.

Qualifications

• Experience as a Reservations Manager in a quality restaurant.
• Confident people manager with coaching experience.
• Highly organised, calm and solutions‑focused under pressure.
• Warm, professional and capable of engaging with guests at all levels.

Responsibilities

• Lead and develop the reservations and host team.
• Oversee reservations, walk-ins and waiting lists to support smooth service.
• Be present on the floor during service, welcoming guests and managing seating and flow.
• Ensure cloakroom, arrivals and guest communication run seamlessly.
• Work with the General Manager and FOH leadership to optimise covers and guest experience.
• Handle guest feedback, special requests and VIP bookings with confidence and care.
• Maintain high standards across reservations systems, accuracy and communication.
• Support events, group bookings and buyouts with the wider management team.

Skills

People management

Guest service

Organisation

Hospitality

Communication

Reservations systems

Tools

Reservations systems

Job description

Hawksmoor in London is seeking a Reservations Manager on a fixed term contract to lead the reservations and host function, ensuring a smooth guest journey from first contact to seating. This hands-on role sits at the heart of the restaurant and involves on‑floor presence, flow management and collaboration with FOH leaders.

You will oversee reservations systems, set standards, and develop a high-performing team while delivering exceptional guest experiences across events, groups and VIP bookings.