Reservations Executive

Gleneagles; Auchterarder; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

50% discount on F&B & Golf

Staff golf membership

Pension scheme

Employee assistance programme

Job summary

Gleneagles is seeking a warm, engaging Reservations Executive to join our Reservations team in Auchterarder. The role focuses on converting inquiries into guaranteed bookings while delivering outstanding customer service, ensuring guests arrive informed about our estate and experiences.

The on target earning potential is £33,542 per year, comprising a base salary of £28,542 plus about £5,000 in gratuities and service charge.

Qualifications

• Experience in luxury hospitality with a background in Reservations, Sales, Front of House or Revenue Management.
• Fully flexible across seven days, including evenings and weekends, in a fast-paced environment.
• Able to navigate multiple systems with ease and maintain high standards of accuracy.
• Dependable with strong organisational skills and attention to detail.
• Proactive, with a positive, solution-focused mindset and great teamwork.

Responsibilities

• Respond to guest inquiries by phone and email with warmth and professionalism.
• Uphold Forbes and Leading Quality Assurance standards in all interactions.
• Support revenue goals by upselling bedrooms, dining and experiences.
• Use Property Management Systems to maximise efficiency and accuracy.
• Collaborate across teams to ensure a seamless guest experience and stay.

Skills

Luxury hospitality

Reservations

Sales

Multi-tasking

Flexible schedule

Communication skills

PMS (PMS)

Tools

PMS

Job description

COME AND JOIN US . . .

We are currently seeking a warm, engaging and responsive Reservations Executive to join our Gleneagles Reservations team.

The aim of our Gleneagles Reservations team is to convert all potential business into guaranteed bookings whilst providing outstanding customer service. You’ll play a crucial part in making sure all of our guests arrive happy and well informed about our incredible estate; ensuring we consistently exceed the expectations of every guest.

The on target earning potential for this role is £33,542 / per annum - comprising a base salary of £28,542 , plus a qualified estimate of £5,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys, Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, and awarded Three Michelin Keys, the highest distinction awarded by the Michelin Guide, Gleneagles is recognised as one of the world's most exceptional luxury hospitality destinations. Everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• Engaging directly with guest enquiries, you’ll respond warmly and professionally to calls and emails, delivering impeccable service at every touchpoint. With an unwavering focus on quality, you’ll also conduct regular correspondence checks to uphold our exceptional standards
• You’ll ensure all Forbes and Leading Quality Assurance standards, including telephone etiquette, reservation accuracy, and brand language, are consistently met with precision and elegance
• A key contributor to the team’s sales performance, you’ll actively support revenue goals by confidently upselling our stunning bedrooms, acclaimed restaurants, and incredible array of memorable experiences
• Through expert use of our Property Management Systems, you’ll maximise efficiency and maintain flawless attention to detail in every interaction
• Collaborating seamlessly with colleagues across the estate, you’ll help foster exceptional teamwork and communication, ensuring a smooth, elevated experience for every guest
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• You bring exceptional experience from the world of luxury hospitality, with a background in Reservations, Sales, Front of House, or Revenue Management.
• Fully flexible across seven days, including evenings and weekends, you’re confident, warm, and naturally enthusiastic, thriving in a fast pace environment where adaptability is key
• Navigating multiple systems with ease, you’re a skilled multi-tasker who remains composed and efficient under pressure
• Utterly dependable, you consistently take pride in delivering work of the highest standard
• With outstanding organisational skills, a meticulous eye for detail, and an instinctive ability to prioritise, you ensure nothing is ever overlooked.
• Flexibility, initiative, and a calm, solution-focused mindset are all second nature for you
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive "can do" attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What's in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa (Mon-Thurs), and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our grounds

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary