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Reservations Coordinator - Groups

Accor Hotels

London

On-site

GBP 29,000

Full time

10 days ago

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Job summary

An established industry player in hospitality is seeking a dynamic Reservations Coordinator to enhance guest experiences. This role focuses on managing reservations efficiently while ensuring a high standard of customer service. You will enjoy benefits like free stays at UK hotels and discounted rates globally, along with opportunities for personal and professional growth. Join a fun and energetic team committed to delivering exceptional service and making memorable moments for guests. If you’re proactive, detail-oriented, and have a great sense of humor, this position is perfect for you!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning with Accor Academy

Wellbeing support

Opportunities to grow across 5000 hotels

Participate in sustainability initiatives

Qualifications

Fluent in English with strong customer service skills.
Ability to manage reservations efficiently and effectively.

Responsibilities

Handle all reservations via email with a focus on guest experience.
Optimize room sales and group bookings in line with hotel policy.

Skills

Customer Service

Attention to Detail

Proactive Communication

Education

High School Diploma

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Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Job Description

Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As Part Of Our Team You Can Have

Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
Discounted hotel rates all over the world in Accor Hotels
Continuously learn and develop yourself with our Accor Academy
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Reservations coordinator , you…

In this position you will be looking after all reservations over email.

You will increase and optimize room sales and group corporate bookings in line with the brand and hotel’s sales policy.

With a keen eye for details and guest experience you ensure reservations are dealt with in an efficient and pleasant manner

We would love you to be pro-active, curious, creative and have a great sense of humor.

Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Maintain strong working relationships and communicate with all departments.

Are you an ambitious individual with a methodical approach?

Then you’ll fit right in !

A Little More Information

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 178 rooms, meeting rooms, bar, restaurant and fitness & sauna.

To ensure you can best welcome and care for our guests you will need to be fluent in English .

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Reservations Coordinator , please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Additional Information

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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