Assistant Reservations Manager

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Reservations Manager, where your expertise in restaurant reservations and management will shine. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional service. You'll play a key role in leading a supportive team while enjoying a range of benefits, including generous holiday allowances and professional development opportunities. Be part of a celebrated restaurant group that values sustainability and community engagement, making a positive impact while enjoying a rewarding career.

Benefits

Refer a friend bonus

Tronc paid for every hour

Wagestream access

Discounted health and fitness benefits

Paid maternity and paternity leave

Income protection insurance

Free meals at work

50% off food for loved ones

Volunteering hours

Exclusive savings on travel and shopping

Qualifications

• Experience in restaurant reservations or similar roles.
• Strong communication skills both on the phone and face-to-face.

Responsibilities

• Lead, develop, and inspire a reservations team.
• Ensure first-class service and hospitality.

Skills

Restaurant Reservations Experience

Communication Skills

OpenTable

Bookings Management

Reception Services

Tools

OpenTable

Email Systems

Job description

We’re looking for an Assistant Reservations Manager to join our team.

You’ll have experience in restaurant reservations or a similar role such as reception services, bookings management, or restaurant management. You’ll know your way around OpenTable and email systems, and be a great communicator on the phone and face-to-face.

Along with your natural flair for first-class service and hospitality, you’ll be consistent, reliable, and excited to play a key role in leading, developing, and inspiring a happy and supportive reservations team.

Work somewhere awesome:

Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked as one of the top 100 Best Companies to work for over 10 years. We are also rated as one of the most sustainable restaurant groups in the country, raising over £1 million for Action Against Hunger, and supporting several local charities.

Benefits Include:

• Refer a friend bonus from day 1
• Tronc paid for every hour you work, breaks, and holidays
• Use of Wagestream to instantly access the wages you’ve earned
• Discounted health and fitness benefits
• Additional paid maternity and paternity leave to care for new family members
• Income protection insurance for critical illness and death benefit
• Free meals when you’re at work
• 50% off food in our restaurants for you and your loved ones
• An optional 20 hours each year for volunteering
• Exclusive savings on travel, shopping, restaurants, and more
• 28 days’ holiday that includes service charge
• A restaurant welfare budget for healthy snacks, drinks, and support during busy times
• Investment in training and development with qualifications across Wine, H&S, Food Safety, HR, and a management development program in partnership with the Watershed Management School
• Access to counseling, remote GP/physio services, legal advice, and more

We strive to be an inclusive company in terms of age, gender, identity, race, sexual orientation, ethnicity, and background, creating an environment where everyone can be happy at work.