Reservations Consultant

Champneys Head Office; Measham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health incentives

Wellbeing programmes

Nutrition guides

Self-Guided meditation

Wellbeing podcasts

Spa experiences app

Employee Assistance Programme

Colleague events

Discounted stays

Complimentary Spa Day

Product discounts

Brand discounts

Health club discounts

Merlin attractions

Job summary

Champneys Head Office is seeking a Reservations Consultant who is highly motivated to create memorable guest experiences. You will be self-driven, customer-focused and able to work in our energetic contact centre, assisting guests with their needs and requirements.

Familiarity with Resort Suite PMS is a plus, and previous reservations or call centre experience will help you excel in shifts from 8:00 to 21:00. This role offers access to extensive wellbeing benefits and staff perks.

Qualifications

• Previous experience within reservations and contact/call centre.
• Experience with Resort Suite PMS is advantageous.

Responsibilities

• Assist guests with needs and requirements to secure their guest experience.
• Provide high standard service in a fast-paced contact centre.

Skills

Customer service

Call centre experience

Self-driven

Tools

Resort Suite (PMS)

Job description

As a Reservations Consultant with us, you will be highly motivated and passionate about securing the requested guest experience. You will be; self-driven, highly motivated, engaged in our product and have a flair for customer service. You will work to the highest standard, and will assist our guests with any needs and requirements. This is a fantastic opportunity to join our high energy contact centre team who pride themselves on delivering a fantastic guest experience in a friendly and engaging way. We use Resort Suite as our PMS, experience with this will be advantageous. Due to the nature and the pace of this role the ideal candidate will have previous experience within not just reservations but in contact / call centre. Hours of operation are between 8.00am and 9.00pm shifts may vary between these hours. Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.