F&B Manager: Guest Experience & Operations Leader

CHAMPNEYS HENLOW LIMITED; Henlow; On-site; GBP 32,000 - 40,000; Full time

Job description

As our Food & Beverage Manager, you'll take ownership of the day-to-day running of our restaurant, café and conference dining operations, ensuring every service is seamless, every space is immaculate, and every guest leaves delighted. You'll be a visible, hands-on manager, supporting your supervisors and team, driving standards on the floor, and creating an environment where service excellence comes naturally.

Key Responsibilities

• Managing and inspiring your F&B team to deliver outstanding guest experiences
• Overseeing all restaurant and bar operations, ensuring exceptional service standards
• Driving performance, profitability and cost control across the department
• Managing recruitment, training, development and performance of your team
• Ensuring smooth service delivery across all outlets, including conferences and room service
• Maintaining strong guest relationships and handling feedback with professionalism
• Managing rotas, stock control, and departmental budgets
• Championing health, safety and compliance standards at all times
• Working closely with other departments to ensure a seamless guest journey

We’re looking for a confident, proactive manager who:

• Has experience managing Food & Beverage operations in a hotel, resort, or premium hospitality setting
• Is passionate about delivering exceptional service and creating memorable guest experiences
• Thrives in a fast-paced environment and leads from the front
• Has strong commercial awareness and can manage budgets effectively
• Is a natural people leader who develops, motivates and supports their teamTakes pride in high standards, attention to detail and operational excellence

Compensation

• £36,000 plus gratuities

At Champneys, we don't just serve food, we create experiences that nourish, inspire, and elevate wellbeing. Across our iconic health spa resorts, we bring together luxury hospitality with a deep-rooted passion for health, beauty and wellness.

Benefits

• Be part of a family-run business with strong values and heritage
• Opportunity to shape and lead a high-performing team
• Ongoing training, development and career progression
• Competitive salary and benefits package

Our Purpose At Champneys

We believe health, beauty and wellbeing are intrinsically linked. Everything we do is designed to help our guests feel happier and healthier, inside and out.

Ready to take the next step? If you're passionate about hospitality, people, and delivering exceptional experiences-we'd love to hear from you.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave and all the important things you need at your fingertips
• In house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our properties
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction