Revenue Manager

Champneys Head Office; Tring; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Health & wellbeing incentives

Digital fitness programmes

Complimentary spa day

Discounted stays for staff

Employee assistance programme

Parking for Champneys properties

Job summary

Champneys Head Office is seeking a Resort Revenue Manager to lead pricing, yield and reporting across three wellness resorts. You will analyse market data, optimise room revenue, and provide actionable guidance to General Managers and senior leadership.

The role requires strong analytical skills, experience with PMS, RMS, and channel management, and the ability to collaborate across Reservations, Front Office, Spa and F&B. It is an on-site role with travel between properties.

Qualifications

• Revenue management experience in hotels/resorts/multi-site hospitality.
• Clear understanding of rooms and package optimisation.
• Strong analytical skills with ability to translate data into action.
• Hands-on with PMS, channel manager, rate shopper, and RMS.

Responsibilities

• Own pricing strategy for rooms and packages by resort and season; deploy yield management to maximise RevPAR and TRevPAR.
• Analyse booking curves, demand drivers, pick-up and pace; recommend actions by lead time and channel.
• Prepare daily/weekly/monthly revenue reports with insights for GMs and SLT.
• Maintain up-to-date knowledge of OTA merchandising and ranking mechanics to maximise organic placement.
• Monitor distribution costs and shift mix towards direct channels when profitable.
• Lead weekly revenue meetings with Resort GMs and collaborate with Reservations, Front Office, Spa, and F&B.

Skills

Revenue management

Analytical skills

PMS familiarity

Channel management

Rate shopping

RMS experience

OTA knowledge

Communication

Organisation

Multi-property experience

Spa/wellness knowledge

Corporate contracting

Tools

PMS

Channel manager

Rate shopper

BI dashboards

Excel/Google Sheets

Job description

Contract: Full Time
Salary: up to £45,000

Role includes being on site at least 3 days per week.

Role Purpose

The Resort Revenue Manager maximises room revenue and profit across Champneys' three Wellness Resorts whilst contributing to wider commercial objectives. This central role leads rooms and package revenue strategy, pricing execution, forecasting, and performance analysis. It suits an ambitious professional progressing from a Group Revenue Analyst role or a single-hotel Revenue Manager ready for multi-property responsibility.

You will compile and interpret internal and market data to set pricing and mix, optimise yield, and ensure Resort General Managers and wider teams have the information and guidance to budget, forecast, analyse, and act across all revenue streams stemming from rooms (treatments, day spa, food & beverage, retail, and ancillary). Success depends on clear communication, strong cross-functional collaboration, and the tenacity to develop reporting and unlock value from our systems.

Initial focus: align the Wellness Resorts to the same reporting, forecasting, and revenue-management standards as our Hotels, deploying best practice tailored to each resort's needs.

Key Responsibilities
Revenue Strategy, Pricing & Yield

• Own pricing strategy for rooms and packages by resort and season; deploy effective yield management to maximise RevPAR and TRevPAR.
• Analyse booking curves, demand drivers, pick-up and pace; recommend actions by lead time and channel.
• Build and maintain BAR, targeted offers, length-of-stay controls and promotions to stimulate low-demand periods.
• Initiate and configure packages at key times (e.g., midweek/day-spa-led, retreat/weekend bundles) in coordination with central and teams.
• Ensure timely rate loading and updates across all systems and partner sites; safeguard rate parity and integrity.

Forecasting, Budgeting & Performance

• Produce accurate daily, weekly, and monthly forecasts with General Manager (rooms, ADR, RevPAR, mix, TRevPAR) and contribute to annual budgets.
• Track performance versus budget/forecast, diagnose variances, and lead corrective action plans.
• Prepare daily, weekly, and monthly revenue reports with clear insight and recommended actions for General Managers and the Senior Leadership Team.
• Maintain a current view of competitor pricing, availability, reviews, and positioning; translate trends into practical tactics.
• Monitor macro and local market trends (events, seasonality, shifts in channel contribution) and adjust strategy accordingly.
• Own and continuously evolve the resorts' distribution strategy across direct (brand site, call centre) and third-party channels (OTAs, metasearch, GDS), balancing reach against cost of sale.
• Maintain up-to-date, working knowledge of OTA merchandising and ranking mechanics — e.g. Booking.com's Genius programme and visibility algorithm, Expedia's Traveler Preference/Add-On Advantage — to maximise organic placement without over-discounting.
• Use rate-shopping and parity tools to monitor and enforce rate parity in real time across all channels.
• Own channel manager and PMS/OTA connectivity and content mapping, ensuring accurate, real-time availability and rate flow; troubleshoot integration issues with systems/IT partners.
• Understand cost of distribution by channel (commission, PPC/TravelAds spend) against incremental value, and actively shift mix toward the most profitable combination of direct and third-party channels.
• Keep pace with shifts in the distribution landscape — OTA algorithm and commission changes, consolidation among wholesalers/bedbanks, growth of mobile and metasearch bookings, loyalty-driven direct strategies — and translate them into resort-level action.
• Complete and negotiate LNR/RFP agreements aligned to resort demand calendars and profitability thresholds.
• Work with the CCO on group promotions and campaigns, ensuring timely set-up and measurement.

Cross-Functional Leadership & Communication

• Lead weekly revenue meetings with each Resort General Manager; agree tactics, track actions, and follow through.
• Liaise closely with Reservations, Front Office, Spa, and Food & Beverage to ensure availability, packages, allotments, and restrictions support the revenue plan.
• Present clear, concise recommendations to the Senior Leadership Team, translating data into decisions.

Systems, Data & Reporting

• Maintain up-to-date knowledge of revenue systems (PMS, RMS, channel manager, rate shopper, BI dashboards).
• Design and refine reports and dashboards that surface the right KPIs at the right cadence for resort and central teams.

KPIs & Measures of Success

• RevPAR and TRevPAR growth versus budget, forecast, and prior year.
• Rooms revenue, ADR, occupancy, and mix quality (segment and channel).
• Forecast accuracy by time horizon.
• Channel contribution and cost of sale, including direct booking mix/growth and distribution cost (commission/PPC spend) by channel.
• Conversion of promotions/packages and performance in low-demand windows.
• Data quality: parity compliance, correct mapping, and timely rate/availability updates.

Skills, Experience & Profile
Essential

• Revenue management experience in hotels/resorts/multi-site hospitality; confident with rooms and package optimisation.
• Strong analytical skills: Excel/Google Sheets, BI tools, and revenue reports; able to turn analysis into action.
• Hands-on with PMS, channel manager, rate shopper, and (ideally) an RMS.
• Up-to-date, working knowledge of the modern distribution landscape — OTA ranking/merchandising mechanics, metasearch bidding, channel manager/PMS connectivity, and rate parity tools — and the ability to keep pace with a fast-changing channel environment.
• Clear, persuasive communicator; comfortable leading property-level revenue meetings and influencing senior stakeholders.
• Highly organised; able to manage competing priorities across multiple resorts.
• Experience stepping up from Group Revenue Analyst or single-property Revenue Manager to multi-property scope.
• Familiarity with spa/wellness operations and ancillary revenue attachment.
• Knowledge of LNR/RFP processes and corporate contracting.

Ways of Working

• Resort-based at least 3 days per week, with regular travel across the three Wellness Resorts.
• Collaborates closely with Resort General Managers, Reservations, Spa, Food & Beverage, Marketing, and Finance.
• Attends and contributes to weekly trading calls and monthly performance reviews.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].