Reservations and Groups Co-ordinator

Metropole Hotel; Llandrindod Wells; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Friends and Family rate (£60 BB per n)

Milestone anniversaries

50% off Food & Beverage

Meals on duty

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme & online

Job summary

Crest Hotels in Llandrindod Wells is seeking a Reservations and Groups Co-ordinator to join the Central Sales & Partnership Hub. You will handle inquiries, rooming lists and group bookings across the Crest Hotels portfolio, with scope to work across the 9 hotels within the group.

You will manage enquiries from initial contact to arrival and final accounts, maximise revenue through upselling and rate knowledge, and maintain clear communication with guests, clients, finance teams and hotel

Qualifications

• Experience in hotel reservations and group bookings.
• Proven ability to manage enquiries to arrival.
• Experience taking payments and following up deposits or balances.
• Working knowledge of a PMS (RezControl) preferred.
• Proficiency in Outlook, Word and Excel.
• Strong written English and numeracy.

Responsibilities

• Handle individual reservations and group bookings across Crest Hotels.
• Prepare quotations and contracts; maintain booking records.
• Manage rooming lists and release dates; collect deposits and balances.
• Proactively chase overdue payments in line with policy.
• Maintain clear communication with guests, clients, finance teams and hotel operations.

Skills

Hotel reservations

Group bookings

Customer service

PMS (RezControl)

Outlook

Word

Excel

Written English

Numeracy

Tools

RezControl

Job description

Located in Llandrindod Wells within the beautiful Elan Valley.

Reservations and Groups Co-ordinator

The Reservations and Groups Co-ordinator will form part of the Central Sales & Partnership Hub Office for Crest Hotels, encapsulating everything from enquiries to rooming lists to relationship building. A varied role with the opportunity to work across the group and be involved with all 9 hotels within Crest Hotels Group.

The Reservations and Groups Co-ordinator is responsible for handling individual reservations and group accommodation bookings across the Crest Hotels portfolio. Reporting to the Sales & Partnership Hub Manager, the role provides a professional, efficient and accurate service from initial enquiry through to arrival and final account settlement. The Co-ordinator will maximise room revenue through effective conversion, rate knowledge and appropriate upselling, while maintaining clear communication with guests, clients, finance teams and hotel operations. The role includes preparing quotations and contracts, maintaining booking records, managing rooming lists and release dates, collecting deposits and balances, and proactively chasing overdue payments in line with company policy.

Experience & Qualifications

• Previous experience in hotel reservations, group accommodation, travel, customer service or a similar hospitality role is desirable.
• Experience creating and managing individual and group bookings from enquiry to arrival.
• Experience taking payments and following up outstanding deposits or balances.
• Good working knowledge of a Property Management System (PMS), such as RezControl, is desirable.
• Competent in Microsoft Outlook, Word and Excel.
• A good standard of written English and numeracy.

• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments