Group People & Culture Partner

Crest Hotels Group

Bristol

On-site

GBP 60,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Meals on duty provided

50% off Food & Beverage in our hotels

Employee Assistance Programme

Same day online GP appointments

Hospitality Rewards

Retail and dining discounts

Job summary

Crest Hotels Group in the UK is seeking a Group People & Culture Partner to shape people strategy across our hotel portfolio. You’ll partner with hotel leaders to deliver a first‑class People service—from recruitment and onboarding to employee relations and payroll support—while driving colleague engagement and a positive culture.

You’ll travel across our hotels, coach managers, and lead continuous improvement in People & Culture processes, with CIPD Level 7 preferred and strong knowledge of

Qualifications

Experience in a People & Culture role within hospitality.
Experience with employee relations investigations.
Strong knowledge of UK Employment Law.
Experience supporting payroll from HR perspective.
Experience using HRIS such as Fourth or similar.
Experience using Applicant Tracking Systems.
Understanding of Health & Safety responsibilities within hospitality.

Responsibilities

Partner with hotel leadership to deliver a first-class People service across the Group.
Support recruitment administration and onboarding.
Lead employee relations investigations, disciplinary processes and absence management.
Maintain accurate colleague records and assist payroll processes.
Support colleague engagement initiatives and recognition programmes.
Identify opportunities to improve HR processes and drive continuous improvement.

Skills

People & Culture management

Stakeholder engagement

Employee relations

UK Employment Law

Payroll processing (HR)

HRIS / HR systems (Fourth)

ATS experience (Peoplebank)

Leadership & coaching

Education

CIPD Level 7 qualification

Tools

Fourth HRIS

Peoplebank ATS

HRIS reporting tools

Job description

Crest Hotels Group, buy, develop and manage uniquely positioned hotels in the UK. Privately owned and operated, with core values focused around true-hospitality, engaged teams, and serving the community that our hotels are located in.

Group People & Culture Partner

Be Part of Something Special

At Crest Hotels, we believe that exceptional guest experiences begin with exceptional colleague experiences.

Our mission is simple: to ensure every guest leaves with a smile and a memorable experience. As our Group People & Culture Partner, you'll help create exactly the same feeling for our colleagues.

This is more than a People & Culture role. It's an opportunity to influence culture, build relationships, support leaders, celebrate success and make a genuine difference across our hotels.

If you're passionate about people, thrive in a fast-paced hospitality environment and enjoy balancing operational excellence with genuine care, we'd love to hear from you.

About the Role

Reporting to the Director of People & Culture, you'll partner with our hotel leadership teams to deliver a first‑class People service across the Group.

You’ll support every stage of the colleague journey—from attracting fantastic talent and welcoming new colleagues to coaching managers, leading employee relations cases and helping create an engaging workplace where our colleagues feel valued and supported.

You’ll enjoy variety, autonomy and the opportunity to travel regularly across our hotels, building trusted relationships and helping shape our culture.

No two days are ever the same.

What You’ll Be Doing

Recruitment & Onboarding

Support recruitment administration using the Peoplebank Applicant Tracking System.
Supporting hiring managers throughout the recruitment process where required.
Ensuring new colleagues enjoy a smooth and welcoming onboarding experience.

Employee Relations

Providing expert advice and coaching to managers.
Leading investigations, disciplinary processes, grievances, performance management and absence cases.
Supporting managers in resolving issues fairly, consistently and in line with employment legislation.
Building positive employee relations across the Group.

People Operations

Maintaining accurate colleague records within Fourth HRIS and associated systems.
Auditing HR records to ensure compliance.
Supporting our Payroll Partner with payroll administration by processing colleague changes accurately and on time.
Producing HR reports and supporting compliance activity.

Colleague Experience

Supporting colleagues throughout their employment journey.
Helping organise colleague engagement initiatives.
Celebrating birthdays, milestones and achievements.
Supporting recognition programmes including Celebrate Service Week and colleague awards.
Being a trusted and approachable point of contact for colleagues and managers.

Continuous Improvement

Supporting Group People projects.
Reviewing processes and identifying opportunities to improve efficiency.
Helping shape the future of People & Culture across Crest Hotels.

What You’ll Bring

We're looking for someone who enjoys building relationships just as much as they enjoy delivering excellent HR support. You'll be someone who remains calm under pressure, approaches challenges with empathy and professionalism, and enjoys helping others succeed.

Demonstrable experience within a People & Culture role.
CIPD Level 7 qualification ideally but experience is key.
Strong experience managing employee relations cases independently.
Excellent working knowledge of UK Employment Law.
Experience supporting payroll processes from an HR perspective.
Experience using HR Information Systems such as Fourth or similar platforms.
Experience using Applicant Tracking Systems, ideally Peoplebank.
An understanding of Health & Safety responsibilities within hospitality would be advantageous.

Alongside your experience, you'll naturally demonstrate:

Excellent organisational skills.
Outstanding attention to detail.
Strong communication skills.
Confidence influencing managers.
Emotional intelligence and empathy.
A positive, proactive attitude.
Excellent time management.
Commercial awareness.
A genuine passion for hospitality and people.

If you're ready to make a real difference to people's working lives while building your own rewarding career, we'd love to welcome you to Crest Hotels.