Reservations Agent - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Reservation Host who embodies the spirit of emotional hospitality and sustainability. In this role, you will be the first point of contact for guests, ensuring a seamless reservation experience while upholding the brand's values of local sensitivity and global sensibility. Your responsibilities will include managing reservations, assisting guests with inquiries, and maintaining the highest standards of service. This is an exciting opportunity to join a team dedicated to creating out-of-the-ordinary experiences and making a genuine impact in the hospitality sector.

Qualifications

• 1+ year experience in luxury hotels with proven results.
• Excellent command of written and spoken English.

Responsibilities

• Process and manage reservations efficiently.
• Assist guests with special requests and room allocations.
• Ensure adherence to service standards and guidelines.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Diploma/Degree

Tools

MS Office

PMS

GDS

CRS

Job description

Hotel Brand: Six Senses
Location: United Kingdom, London

As Reservation Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Reservation Host, I will assume full responsibility for the efficient operation in the following:

• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
• Assist in all allocation of rooms.
• Check and handle special requests and hard blocking rooms as needed.
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
• Track future room availabilities based on reservations.
• Monitor and update internet reservation system in coordination with respected hosts.
• Assist in determining room rates based on the selling tactics of the resort.
• Assist in the management of the guest history and profile system.
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
• Uphold Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Reservation Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year of experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Excellent command of written and spoken English.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Reservation Host at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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