Reservations Administrator

Travel Trade Recruitment; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid work options

Discounted travel

Incentives

Job summary

Travel Trade Recruitment is seeking a Bookings Administrator in the Birmingham area to quality check reservations and manage queues on Amadeus and Galileo. The role supports a Birmingham-based travel company with potential hybrid working options and offices in Birmingham, Peterborough or London.

Starting salary is circa £26k per annum, negotiable based on experience. The position requires strong GDS knowledge, high attention to detail and the ability to work to deadlines.

Qualifications

• Strong working knowledge of travel systems including Amadeus, Travelport, Vibe and Dolphin.
• Organised with excellent attention to detail and able to meet deadlines.
• Experience in quality checking bookings and invoicing is preferred.

Responsibilities

• Quality assure bookings made through the call centre.
• Produce and dispatch invoices and cancellation invoices with timely production.
• Dispatch travel documentation with high accuracy.
• Assist with general administration duties including post and reception tasks.
• Rebook flights, hotels and transfers as required.
• Administer web bookings and ensure correct handling.
• Process relocations and secure suitable properties for customers.
• Communicate flight changes and supplier amendments to agents.
• Make changes to existing bookings via portal or phone.
• Manage scheduling and deadlines for ticketing and changes.
• Oversee team desks and provide professional service to agents and customers.
• Contribute ideas to improve service levels for agents and customers.

Skills

Attention to detail

Organised

Deadline driven

Quality assurance

Tools

Amadeus

Galileo

Travelport

Vibe

Dolphin

Job description

We have a fabulous opportunity for an experienced Bookings Administrator, to quality check reservations and manage queues on GDS Amadeus & Galileo. Working for successful Birmingham based Travel Company, you must be aa whizz on GDS with great attention to detail. Starting salary is circa £26k pa (negotiable/DOE) Hours of work are between Mon - Fri 9am - 6pm and ideally will be based in our client's Birmingham, Peterborough or London office, however our client can also consider hybrid working options.

Job Description

• Quality assure bookings made through the call centre.
• Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
• Dispatch Travel Documentation, ensuring high levels of accuracy when checking documentation.
• Assisting with Administration duties such as distributing post and preparing outgoing post, reception duties.
• Rebooking flights, hotels and transfers when required.
• Web bookings are administered correctly.
• Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers' requirements.
• Flight changes and supplier amendments are communicated out to agents.
• Make changes to existing bookings when requested by our customers through the manage my booking portal, or via the telephone.
• Q Management - schedule changes, ticketing deadlines are met and processed correctly through our systems.
• To manage teamwork desks.
• Provide a professional service for all our agents and customers.
• To be part of a team always thinking of ways to improve our service to our agents and customers.

Experience Required

The successful candidate will have a strong working knowledge of Travel systems, to include - Amadeus, Travelport, Vibe & Dolphin. You will be organised, with excellent attention to detail and able to work to deadlines.

Package

Starting salary is circa £26k pa - £30k pa dependent on experience with additional discounted travel, and incentives. This is an establish but still very much growing company, so it's a great time to join.